Travel Lane County · 1 week ago
Visitor Services Specialist
Eugene, OR
Part-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrTravel Lane County promotes the Eugene, Cascades & Coast region to support a resilient economy. They are seeking a Visitor Services Specialist who will connect with visitors, providing trip planning support and destination guidance to enhance their experiences in the region.
Non ProfitTourismTravel
Responsibilities
Meeting visitors at the right moment with the right information to shape meaningful, memorable experiences
Working directly with visitors and residents through the Visitor Center, outreach events, and phone/email inquiries to provide trip planning support, destination guidance, and access to recreation and experiences
Helping support local businesses and communities throughout the Eugene, Cascades & Coast region
Assisting visitors and completing other tasks, while working independently during solo shifts
Learning about local communities, recreation opportunities, events, and seasonal experiences to share that knowledge with visitors
Offering information that turns a good visit into a great one and encourages visitors to stay longer or explore more of the region
Balancing multiple priorities throughout a shift while working in a public-facing Visitor Center and supporting outreach events
Tracking visitor interactions, maintaining brochures and materials, processing transactions, and supporting basic data and content updates
Approaching work with care and professionalism, always prioritizing the visitor experience, and using lighter visitor traffic times to complete administrative work
Qualification
Required
You thrive in people-facing environments
You're comfortable welcoming a wide range of visitors and listening to what they're looking for
You offer thoughtful, personalized guidance that helps them have a great experience
You're comfortable shifting between assisting visitors and completing other tasks
You're comfortable working independently during solo shifts
You understand the value of place
You enjoy learning about local communities, recreation opportunities, events and seasonal experiences
You share that knowledge in a way that supports businesses large and small across the county
You recognize that each visitor interaction is an opportunity to create positive impact
You guide people toward meaningful experiences
You have a knack for meeting people where they are
You offer information that turns a good visit into a great one and encourages visitors to stay longer or explore more of the region
You're able to do this while balancing multiple priorities throughout a shift
You enjoy variety and movement
You're comfortable working in a public-facing Visitor Center and supporting outreach events throughout the region
You're flexible with a schedule that includes evenings, weekends and holidays
You understand that visitor traffic may ebb and flow throughout a shift
You're organized and dependable
You take pride in keeping things running smoothly through strong organization and follow-through
You manage tasks like tracking visitor interactions, maintaining brochures and materials, processing transactions and supporting basic data and content updates
You stay focused and self-directed during both high-traffic times and quieter moments, including during solo shifts
You're service-minded and community-oriented
You approach your work with care and professionalism, always prioritizing the visitor experience
When visitor traffic is lighter, you use that time thoughtfully to complete administrative work
Your work supports the team and strengthens the overall visitor experience
Benefits
Sick leave as required by state law
Paid parking.
Company
Travel Lane County
Promoting Lane County as the Eugene, Cascades & Coast region through innovative destination marketing, product development and exceptional visitor experiences.
Founded in 1980
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Megan Temple
Senior Director of Partner and Community Engagement
Company data provided by crunchbase