Consertus ยท 2 hours ago
Senior Customer Support Agent
United States
Full-time
Remote
Mid, Senior Level
4+ years expConsertus is a global capital program management and advisory firm headquartered in Miami, Florida. They are seeking a Senior Support Specialist to provide exceptional user support, troubleshoot operational issues, and ensure the smooth functioning of Oracle Primavera Unifier and other specified products.
Management Consulting
Responsibilities
Provide techno-functional support and user administration for Oracle Primavera Unifier and any other specified products
Troubleshoot and resolve operational issues, taking ownership of ticket resolution, including follow-ups and communications
Configure and modify custom business processes, workflow setups, templates, and user-attribute forms
Translate business functional requirements into technical specifications
Own, maintain and improve knowledge base documentation, including instructions for addressing frequently occurring support issues
Lead customer communication and customer meetings for support (verbal and written)
Review, maintain, and support existing processes to ensure data quality and continual improvement
Coordinate with Oracle to address and resolve any identified bugs
Build reports to support business analysis and user inquiries
Prepare technical documents on processes, including support instructions for frequently occurring issues
Provide excellent customer service and support, ensuring user satisfaction and effective communication
Qualification
Required
Bachelor's degree or equivalent experience required
4-5 years of experience in a techno-functional support role with Oracle Primavera Unifier
Excellent verbal and written English communication skills
Strong problem-solving skills and attention to detail
Experience translating business requirements into technical specifications
Experience with stakeholder management and communicating with clear, timely updates
Strong cross-functional coordination skills to align with higher level technical teams to ensure resolution in timely manner
Proficiency in managing multiple tasks and meeting deadlines
Preferred
Experience supporting other PMIS applications is a plus
Experience with integration development and middleware products is a plus
Ability to speak multiple languages is a plus
Flexible working hours may be required to support global teams
Company
Consertus
Consertus, Inc. delivers transformative digital, advisory, delivery solutions that drive successful outcomes for capital programs worldwide.
501-1000 employees
H1B Sponsorship
Consertus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase