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Chase · 4 days ago

Lead Site Reliability Engineer

8181 Communications Pkwy Bldg F, Plano, TX, 75024, US

Full-time

Onsite

Senior Level, Lead/Staff

5+ years exp

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As a Lead Site Reliability Engineer, you will hold a leadership role in your team, advising on technical and business issues while enhancing the reliability and stability of applications and platforms through innovative solutions and mentoring.

BankingFinancial Services

Responsibilities

Advocate and embody site reliability principles, fostering a culture of excellence and technical influence within your team

Leverage AI tools to enhance operational effectiveness and automate processes, ensuring high-quality customer service

Spearhead projects aimed at enhancing the reliability and stability of applications and platforms

Utilize data-driven analytics and AI technologies to automate detection, diagnosis, resolution processes, elevate service levels and drive continuous improvement

Engage stakeholders to establish realistic service level objectives and error budgets, ensuring alignment with customer expectations

Exhibit advanced technical proficiency in one or more domains, proactively addressing technology-related bottlenecks

Employ AI-driven solutions to streamline processes and enhance operational efficiency

Serve as the primary contact during major incidents, demonstrating the ability to swiftly identify and resolve issues to prevent financial losses

Act as a culture carrier by documenting and disseminating knowledge through internal forums and communities of practice

Mentor team members, guiding them in the strategic adoption of AI technologies to enhance operational effectiveness and customer service

Qualification

Site Reliability EngineeringIncident ManagementObservability StacksCloud PlatformsAI in OperationsInfrastructure as CodeContainer OrchestrationCommunication SkillsProblem-Solving SkillsMentoring Skills

Required

Formal training or certification on site reliability engineering concepts and 5+ years applied experience

Proven success in an SRE or senior DevOps role, with deep knowledge of service level indicators/objectives (SLIs/SLOs), incident management, postmortem analysis, and systems reliability

Expert with observability stacks (e.g. Datadog/Dynatrace, Prometheus, Grafana, Splunk, Elk, OpenTelemetry), including deep experience correlating telemetry across services and time

Hands-on skills in coding (at least one high-level programming language), cloud platforms (AWS or GCP), container orchestration (Kubernetes), infrastructure as code (Terraform), and resilient CI/CD pipelines

Active experience or deep curiosity in applying AI to operations—such as LLM-based copilots, anomaly detection, automated runbooks, autonomous agents

A track record of delivering under pressure. You finish what you start, adapt to uncertainty, and thrive in high-accountability environments

You deconstruct complexity, organize effectively, and drive clarity into ambiguous operational environments. Documentation and design are second nature

Outstanding communication, empathy, and professionalism—especially during incidents. You recognize that great systems serve real people

Preferred

Experience with operational and compliance rigor in banking, fintech, or similar

Manage and optimize various types of databases, including relational, NoSQL databases

Experience with game days, chaos experiments, or failure-mode analysis to improve service robustness

A background in mentoring engineers or leading technical knowledge-sharing, especially around AI and SRE best practices

Ability to initiate and implement ideas to solve business problems

Strong communicator with excellent problem-solving, critical thinking, and analytical reasoning skills, along with attention to detail and a passion for innovation