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nVent · 4 hours ago

Customer Service Representative

New Berlin, WI

Full-time

Onsite

Mid Level

3+ years exp

nVent is a leading global provider of electrical connection and protection solutions, dedicated to ensuring a more secure world. The Customer Service Representative will be the first point of contact for customers, responsible for providing outstanding service, managing order entries, and resolving customer issues efficiently.

Electrical DistributionElectronicsManufacturing

Responsibilities

Provide proactive and superior service to all external and internal customers. This responsibility includes always maintaining a professional and positive attitude and demonstrating a sense of urgency with each request

Answers and resolves customer emails and calls involving requests for quotes, shipping and logistics issues, basic technical support questions, and general product information

Completes domestic and international order entry as well as return order entry (RMA’s). Being the heart of company profits, entering new orders includes coordination and communication with our Pricing, Marketing, Sales, Sales Rep, and Distribution Center teams to ensure accuracy, efficiency, and prompt delivery

Manages all open electronically transmitted and Ecommerce orders. This includes verifying inventory levels, ensuring proper items set ups, and meeting other customer guidelines as needed

Promptly provides customer incident resolutions by determining the root cause of each issue, taking corrective action, and responding to the customer in a timely manner. Incidents include errors in shipping, pricing, documentation, order entry, etc

Develops a general knowledge of the product line. This includes having the ability to answer customer questions about cross competitive product lines, applications and uses of certain products, and other technical questions involving specifications, parts lists, and troubleshooting

Identifies opportunities and offers suggestions to improve our processes and participates in continuous improvement efforts

Works closely with Sales Reps to support customer relationships. This includes completing requests for product samples, assisting with order entry, and other basic customer service activities

Communicates constantly with Sales, Product, and Marketing teams to execute quarterly promotions and product display creations. This includes properly communicating and distributing each promotion to our customers

Reviews and updates customer data such as contact information or automatic acknowledgements

Performs other responsibilities as may be assigned by management

Qualification

Customer service experienceCRMERP softwareMicrosoft ExcelLogistics experienceProfessional maturityOrganizational skillsAttention to detailTeamwork

Required

Associates Degree or equivalent experience

3+ years of customer service background, in a distribution or manufacturing environment

Experience with CRM or ERP software

Strong knowledge and experience with Microsoft Excel and other Microsoft Office Applications

Demonstrated high sense of urgency, and strong organizational skills

The ability to maintain professional maturity and a sense of ownership

Attention to detail and demonstrated ability to work well in a fast-paced environment

Demonstrated ability to work independently or with a team

Ability to comprehend and follow verbal, written, and safety instructions

Willingness to work overtime, as necessary

Preferred

Experience with basic logistics (UPS tracking and freight carrier correspondence)

Benefits

Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.

A 401(k) retirement plan and an employee stock purchase plan — both include a company match.

Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.