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FORM · 5 days ago

Customer Success Manager

United States

Full-time

Remote

Entry, Mid Level

$75K/yr - $85K/yr

2+ years exp

FORM powers the world’s 2 billion mobile workers with technology that enhances execution from the frontline. As a Customer Success Manager, you will advocate for and empower customers using the GoSpotCheck platform, ensuring a successful onboarding experience and fostering long-term relationships.

Communications InfrastructureData Collection and LabelingLead GenerationMobileSoftwareTask Management

H1B Sponsor Likely

Responsibilities

Advocate for, consult with, and empower our customers to make the most of the GoSpotCheck platform

Be involved with your customers' onboarding experience from kick-off to go-live

Provide training and support to new client-users

Encourage adoption and engagement throughout the entire customer lifecycle

Dive into your customers' data and business rules, and emerging with actionable recommendations on GoSpotCheck best practices, configuration, and data integrity

Build authentic and trusting relationships with key stakeholders in your portfolio

Empower our customers to own and expand their use of GoSpotCheck

Provide thoughtful GoSpotCheck solutions and recommendations to help resolve new and existing customer pain points

Provide customer training on the GoSpotCheck platform and consultation to help the customer maximize their use of the solution and minimize platform pain points/shortcomings

Provide managed services to the customers either directly or via the CS Operations team to augment the customer’s role in administration and management of their platform solution

Consistently communicate our value and demonstrate GoSpotCheck's ROI for our customers throughout their lifecycle

Prioritize and deliver the highest value items from customers

Reinforce the value our customers receive from GoSpotCheck through Executive Business Reviews, Strategic Planning sessions, and day-to-day communication

Retain and grow our portfolio organically

Qualification

B2B customer managementData analysisSQLExcelImage RecognitionPrioritizationIndustry knowledgeBachelor's degreeVerbal communicationWritten communicationRelationship buildingCollaboration

Required

2-3 years' experience managing B2B customers

Comfortable working directly with executives and senior-level management

Managed simultaneous projects in a customer-facing role where you were directly accountable for delivering data-driven results

Love data and may have been a data analyst in a past life

Can explain relational database concepts

Advanced Excel skills

Have written a SQL query or two over the years

Exceptional written communication: concise, persuasive, and empathetic

Exceptional verbal communication: clear, on-point and confident

Proven track record of building successful relationships with customers

History of retaining and growing your customer portfolio

Understand how to prioritize and focus on what is important

Look forward to collaborating and building relationships with many other teams throughout the company

Completed a bachelor's degree

Appreciate and align with our company values

Preferred

Experience in Image Recognition (IR) or AI/Deep Learning is a huge plus

Experience working in the beer/wine/spirits industry and have an understanding of on/off-premise, wholesalers, distributors, display compliance, brand ambassadors, goal based attainment, and various BWS industry knowledge

Benefits

Generous medical, dental, and vision insurance coverage.

Company-paid life and disability insurance.

401(k) retirement plan available.

Paid parental leave.

Flexible vacation policy – take the time you need when you need it.

Company-provided work equipment.

Opportunities for internal growth and career development.

Company

FORM

FORM powers the world’s 2 billion mobile workers as they change companies and industries for good, with mobile technology that improves execution from the frontline.

Founded in 2002

Braintree, Massachusetts, USA

201-500 employees

https://form.com/

H1B Sponsorship

FORM has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)