Jobs via Dice ยท 1 day ago
IT Support Engineer (Helpdesk)
White Plains, NY
Full-time
Onsite
New Grad, Entry LevelCalance is a global IT company with operations in the United States, Canada, and India. They are seeking an IT Support Engineer to provide first-level technical support to end-users, ensuring timely resolution of hardware, software, and network issues.
Computer Software
Responsibilities
Provide onsite support for end-user IT issues, including desktops, laptops, peripherals, and mobile devices
Respond promptly to service requests and incidents, logging all activities in the IT service management system
Troubleshoot and resolve basic hardware, software, and network issues
Assist with user account management, access permissions, and password resets
Escalate unresolved or complex issues to higher-level support teams following defined procedures
Perform routine maintenance, installations, and upgrades of IT equipment and software
Ensure compliance with IT policies and security protocols
Assist in IT projects as required, including hardware deployments and software rollouts
Support user onboarding and offboarding processes
Perform user IT equipment setup and relocation (PCs, monitors, docking stations, cable connections, etc.)
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
Proven experience in IT support or helpdesk roles
Familiarity with Windows and/or Mac operating systems, Microsoft 365, and common business applications
Basic knowledge of networking concepts (LAN, Wi-Fi, VPN, etc.)
Strong problem-solving and troubleshooting skills
Good communication skills and the ability to interact with end-users effectively
Preferred
Experience supporting IT environments in corporate or enterprise settings
Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent
Benefits
Medical
Dental
Vision care
401K
Company
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase