Risewell Homes · 9 hours ago
Customer Care Representative
Surprise, AZ
Full-time
Onsite
Entry Level
$36.06/hr - $40.87/hr
2+ years expRisewell Homes is focused on delivering an exceptional homeowner experience, and they are seeking a Customer Care Representative to manage the post-sale customer journey. This role involves handling warranty requests, overseeing service work, and ensuring effective communication with homeowners and trade partners.
Real Estate
No H1B
Responsibilities
Manage expectations and educate homeowners on home features, warranty coverage, and maintenance procedures
Evaluate and process homeowner warranty requests; conduct home walkthroughs and regular customer care visits throughout the warranty cycle
Address homeowner concerns promptly and escalate complex issues to management as needed
Coordinate and supervise trade partners and subcontractors to complete repairs safely, efficiently, and to quality standards
Generate work orders and purchase order requests for all warrantable repairs; review and approve service-related invoices
Maintain accurate field files and documentation of all customer care activities
Support weekend emergency service coverage on a rotating basis
Monitor customer feedback and surveys to identify trends and suggest process improvements
Collaborate with construction and purchasing teams to reduce recurring warranty issues and contribute to product improvement efforts
Lead by example in promoting company values, vision, and professional standards
Qualification
Required
High school diploma or GED required
Minimum 2–3 years of customer service experience
Superior customer service and relationship-building skills
Strong verbal and written communication abilities
Highly organized and detail oriented
Ability to manage multiple tasks and projects in a dynamic environment
Comfortable working independently and collaboratively as part of a team
Professional appearance and a positive, 'can-do' attitude
A valid driver's license and active vehicle insurance is required at all times
Computer proficiency is also necessary
Preferred
Industry experience preferred
Experience using Build Pro is preferred
Benefits
Competitive health insurance coverage for team members and their dependents
Generous paid time off policies, like vacation, holidays, sick leave, jury duty, and bereavement
Paid disability, parental and military leave
Company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances
A 401(k) retirement plan with employer matching
A wellness incentive program to help team members thrive both personally and professionally
Company
Risewell Homes
We are Risewell Homes! We believe your home should help you to rise and thrive.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase