Cynet Systems ยท 4 weeks ago
Computer Client Support Analyst
Sacramento, CA
Full-time
Onsite
Entry Level
$17/hr - $21/hr
1+ years expCynet Systems is seeking a Computer Client Support Analyst to provide Tier 1 desktop and client support in an enterprise environment. The role involves troubleshooting desktop, mobile, network, and peripheral issues while delivering excellent customer service and adhering to established policies and procedures.
EmploymentRecruitingStaffing Agency
Responsibilities
Provide Tier 1 desktop support with basic technical understanding of Microsoft Operating Systems, Microsoft Office Suite, and enterprise network environments
Troubleshoot desktop, mobile computing devices, network, and peripheral issues within Tier 1 scope
Diagnose and resolve application, hardware, and software issues requiring detailed analysis
Escalate and engage appropriate support resources for system-wide issues such as outages, software rollouts, server downtime, and application failures
Provide after-hours support as required and contact on-call support for urgent application issues
Maintain effective two-way communication and knowledge transfer within the team in both planned and real-time situations
Foster strong teamwork across teams, colleagues, partners, and stakeholders
Create and assign incident tickets and work orders based on priority, impact, and complexity, and follow assigned tickets through resolution
Ensure processes and work activities comply with existing policies, standards, and guidelines
Correlate multiple customer-reported issues with alarms and alerts to eliminate duplication of incidents
Monitor network devices, interfaces, and applications using automated monitoring tools for alarms and alerts
Manage alarms and alerts according to defined business rules
Complete documentation of service requests within established timeframes
Qualification
Required
High School Diploma or equivalent
Minimum of 1 year of IT service desk or help desk experience
Experience completing service requests and troubleshooting computer and device issues via phone and web channels
Working knowledge of Microsoft Office Suite, Microsoft Operating Systems, and enterprise network environments
Strong customer service skills
Ability to learn quickly and share knowledge with team members
Strong analytical and problem-solving skills
Ability to work effectively in a team environment
Strong verbal and written communication skills
Demonstrated work quality, efficiency, and adaptability to change
Commitment to safety practices
1 year of IT service desk or technical support experience
Desktop and client support
Incident and ticket management
Technical troubleshooting
Customer service and communication
Analytical and organizational skills
Microsoft Excel and Word proficiency
Preferred
Two- or four-year college degree or IT certification, or equivalent IT work experience
1 year of customer service experience in retail, call center, or service roles
Experience with PC maintenance, troubleshooting, repairs, and software or hardware installation
Basic knowledge of IT product lines, operational processes, or utility domains such as Gas, Electric, Telecom Network, or TCP/IP
Company
Cynet Systems
Headquartered in Washington DC Metro Area, Cynet Systems is a top talent supplier for companies across North America.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashwani (Ash) M.
Partner and Co-CEO
Nikhil "Nick" Budhiraja
Founder / Co-CEO
Company data provided by crunchbase