Southern Staircase · 9 hours ago
Customer Service Representative
US-NC-Charlotte
Full-time
Onsite
Entry, Mid Level
2+ years expSouthern Staircase is a construction company seeking a Customer Service Representative. The role involves processing sales orders, managing data entry, and providing customer service support while collaborating with the sales team.
ManufacturingProduct Design
Responsibilities
Processing sales orders
Assisting with filing
Managing open orders and heavy data entry
Answering phones, directing customers to appropriate personnel
Verifying contract and PO’s received, identifying layout & materials requested, working directly with the Sales team on any discrepancies
Creating job packet to include all necessary paperwork
Entering sales orders with completed information within ERP system - Syteline
Keeping orders updated as needed, working directly with Sales and Scheduling
Calling customers ahead to confirm scheduled dates
Logging technician wages
Assisting in invoicing and billing
Customer service
Scanning/emailing documents daily to corporate
Maintaining customer files
Other duties as assigned by the manager
Qualification
Required
2+ years' experience in an administrative or customer service-based role
Strong computer skills (Office, Word, Excel, Outlook)
Knowledge of the construction industry
Keen attention to detail
Strong time management skills
Preferred
Excel, QuickBooks, and ERP experience preferred
Knowledge of construction industry is a plus
Company
Southern Staircase
Southern Staircase is a stair manufacturing and design company.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase