Technical Support jobs in United States
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ApTask ยท 20 hours ago

Technical Support

positionHillsboro, OR
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

ApTask is a leading global provider of workforce solutions and talent acquisition services. They are seeking a Technical Support professional to provide Audio/Visual support in a corporate environment, focusing on preventative maintenance checks and customer assistance.

Human ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Daily and Quarterly Preventative Maintenance Checks in the Conference Room environment
Daily updates in the database of record, both online and offline
Acting as point of contact for Level 1 technicians
Monitoring of online queues to assist customers with break/fix and meeting support requests
Engaging customers' requests for meeting support
Updating Extron and AMX firmware for preventative maintenance
Engage external vendors for RMA replacement
Escalating large, or out of scope, break/fix issues and workarounds to L3/L4
Assisting and coordinating L3/L4 with large deployment or renovation projects

Qualification

Audio/Visual experienceExtron components knowledgeAudio/video signal flowMicrosoft SuiteCustomer service skillsWritten communicationVerbal communication

Required

2+ years audio/visual experience desired
Complete knowledge of audio/video signal flow
Must understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high level troubleshooting
May be required to travel between sites using personal vehicle/company van
Must be able to lift up to 35 lbs. solo
May be required to walk/sit/stand/crawl/kneel for extended periods
Must have excellent customer service skills and excellent written/verbal communication skills
Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily) and Windows

Company

ApTask

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ApTask is a staffing and recruiting company offering staffing, project, and workforce solutions.
dateFounded in 2010
location
Iselin, New Jersey, USA
people-size201-500 employees
web-link
http://aptask.com

H1B Sponsorship

ApTask has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Taj Haslani
Founder
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Recent News

ApTask helps develop, hire young professionals
2024-02-20
Company data provided by crunchbase