Mindray North America · 1 month ago
System Implementation Specialist
United States
Full-time
Remote
Entry Level
$80K/yr - $90K/yr
1+ years expMindray North America is a global leader in medical technology, delivering advanced patient monitoring systems and solutions. The System Implementation Specialist provides hands-on support for installation and integration of systems in hospital environments, ensuring performance and customer satisfaction throughout the product lifecycle.
Health CareManufacturingMedical Device
Responsibilities
Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications
Verify that all systems meet Mindray’s performance and quality standards through comprehensive testing
Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives
Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime
Coordinate and perform system updates and upgrades as required
Maintain detailed and accurate documentation for all service and installation activities in accordance with Mindray’s Quality System and Administrative policies
Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met
Qualification
Required
Associate degree (minimum) or equivalent in electronics, instrumentation, or computer technology
Working knowledge of Microsoft Windows OS and IT networking concepts
Strong technical skills in system design, installation, troubleshooting, and repair of monitoring systems
Excellent communication, organization, and critical thinking abilities
Customer-focused, independent, and solutions-oriented with a positive attitude
Valid driver's license with a clean driving record
Preferred
Bachelor's degree preferred
Experience with telemetry or RF systems (minimum one year preferred)
Benefits
401(k) with company match
Tuition reimbursement
Paid time off
Disability coverage
FSA/HSA options
More
Company
Mindray North America
Mindray North America is a company that develops, manufactures, and markets medical devices worldwide.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
JoAnn Brunetti
Director of Global Corporate Partnerships
Recent News
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