AI Digital · 3 hours ago
Client Service Manager
United States
Full-time
Remote
Mid Level
3+ years expAI Digital is a company focused on providing digital advertising solutions, and they are seeking a Client Service Manager to build and maintain strong client relationships. The role involves proactively addressing client concerns, managing multiple accounts, and collaborating with internal teams to ensure client satisfaction and project alignment.
AdvertisingMarketingSocial Media Marketing
Responsibilities
Build and maintain strong client relationships, understanding their unique needs, goals, and business challenges
Proactively address client concerns and consistently seek opportunities to improve client satisfaction and foster long-term partnerships
Anticipate client needs and identify growth opportunities within small to midsize accounts to drive incremental value
Review reports and dashboards from the client’s perspective, identifying and addressing any concerns promptly with internal teams
Demonstrate excellent organization and time-management skills to manage multiple client accounts, ensuring timely deliverables and updates
Coordinate effectively with internal teams (MPO, Growth, Planning) to keep projects on track and align with client expectations
Communicate clearly and concisely in both verbal and written updates, presenting campaign performance and insights compellingly
Present data and insights in an understandable way that highlights results and actionable insights for clients
Possess a solid understanding of major digital advertising platforms (e.g., DV360, META, Google Ads) and tools used at AI Digital
Adapt quickly to new tools and platforms, with a high-level grasp of campaign setups, optimizations, and reporting to facilitate cross-team communication
Identify issues and campaign challenges proactively, collaborating with internal teams to implement effective and timely solutions
Remain flexible in adapting to changing client requests and market trends, while maintaining resilience in handling client expectations
Stay informed on digital advertising trends, platforms, and best practices, demonstrating enthusiasm for continuous learning and industry innovation
Qualification
Required
3+ years of experience in Account Management or Client Service (agency background is a strong plus)
Hands-on experience with programmatic advertising and a solid understanding of digital media ecosystems
Working knowledge of Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides) and project management tools
A proactive and eager attitude
Ability to handle a varied workload and occasional time pressure
Excellent organizational skills — always two steps ahead
Ability to work effectively both independently and as part of a team
Company
AI Digital
AI Digital is an advertising company that provides digital media solutions to its customers.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Stephen Magli
CEO & Founder
Recent News
Company data provided by crunchbase