Tintri · 1 week ago
Support Engineer - AI Object Storage Expert (S3, Ceph)
United States
Full-time
Remote
Senior Level
7+ years expTintri is a leader in AI and high-performance data storage innovation, and they are seeking a Senior Designated Support Engineer to deliver exceptional service to their most critical customers. The role involves providing support to clients, developing relationships, and collaborating with engineering teams to enhance product offerings based on customer feedback.
Cloud ComputingCloud Data ServicesData CenterEnterprise SoftwareHardware
Responsibilities
Provide premier service and support to DDN’s largest and most critical customers
Employ multiple communication channels (phone, chat, physical and virtual meetings, cases, etc) to understand customer needs, develop trustworthy relationships, and exceed customer expectations
Work directly with customer technical staff to solve issues with sense of urgency, at times managing competing priorities
Create test plans and procedures for customer upgrades and maintenance
Work with DDN Product Engineering to drive product enhancements based on customer use and feedback (bug fixes, features, documentation)
Work with DDN Education on training engagements and opportunities for improvement
Help develop and maintain internal support tools (SW)
Occasional travel and on-site work
Participate in on-call rotations with short response times
Qualification
Required
Must have 7+ years' experience in a similar technical role supporting production environments
Experience supporting solutions post-sale
Proven in-depth technical knowledge and problem analysis skills
Excellent customer interfacing skills
Solutions orientated with an aptitude from analytical thinking and problem solving
Proven skills and a solid team player
Good verbal and written communication skills (English, second language beneficial)
Must be comfortable leading technical conversations with customers to drive problem resolution
7+ years of experience working with S3-compliant object storage or similar technologies
A demonstrable understanding of storage system data protection mechanisms (e.g., Erasure Coding)
Strong knowledge of Linux, and TCP/IP- and Infiniband-based high speed networking
Strong knowledge of RDMA enabled networks (e.g., Infiniband, RoCE)
Preferred
Experience with multi-protocol storage systems (block, parallel POSIX, S3, CEPH, etc)
Experience with Lustre or other parallel file system at scale
Experience managing multi-tenant storage environments
Experience with Prometheus, Grafana, and Log Aggregation
Experience with Kubernetes or other container orchestration technologies
Experience with Docker Compose
Experience with Spark
Experience working with AI pipelines and technologies
Experience developing administrative scripts in Python, Perl, Bash, or similar language
Experience working with file transfer (e.g., SFTP, RSYNC, FTP) and NAS protocols (NFS, CIFS)
Experience working with authentication protocols (LDAP, OAuth2/OIDC, Kerberos, SAML)
Experience working with network discovery and diagnostic tools (e.g. LLDP, tcpdump, Wireshark)
Company
Tintri
Tintri is an IT company which provides products designed for enterprise cloud, virtual machines, and containers. It is a sub-organization of DataDirect Networks.
201-500 employees
H1B Sponsorship
Tintri has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2022 (3)
2021 (3)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$260MKey Investors
Silver Lake KraftwerkAkkadian VenturesInsight Partners
2018-08-29Acquired
2017-06-30IPO
2016-07-03Secondary Market
Leadership Team
B
Brock Mowry
CTO
S
Shawn Meyers
Field CTO
Recent News
2025-12-10
Company data provided by crunchbase