Johnson & Johnson MedTech · 8 hours ago
Field Service Technician
Danvers, MA
Full-time
Onsite
Mid Level
$18.50/hr - $29/hr
3+ years expJohnson & Johnson MedTech is focused on healthcare innovation to develop personalized treatments and solutions. The Field Service Technician will perform preventative and corrective maintenance on electro-mechanical products and provide support to customers and internal teams, ensuring compliance and quality standards are met.
Hospital & Health Care
Responsibilities
Conducts preventative and corrective maintenance of electro-mechanical life support consoles
Maintains calibration standards as required for all test equipment used in the process of servicing
Provide internally-based service as required to Abiomed’s pool of service loaners and marketing console
Provides basic telephone support to Abiomed’s customers, and Abiomed’s field based Sales, Clinical and Marketing teams
Ensure an adequate level of service inventory is available to meet day to day service needs
Provides rotating 24/7 rotating on call service support coverage for customers and Abiomed’s field teams
Support manufacturing as required with testing and burn in of spare parts
Assist Engineering with complaint follow up, including evaluation, testing, investigation and closeout
Document neatly and accurately all services performed
Communicate issues in a timely manner to manager and Admin team as required Does comprehensive review of service history for each console prior to servicing
Ensures compliance to Regulatory standards, able to follow established SOPs, processes and procedures Team player able to adapt and execute on individual and Team goals
Qualification
Required
AS/BS in Electrical or Mechanical Engineering Technology preferred or equivalent experience
Valid US Driver's license required
Ability to lift and move up to 70 lbs
Willingness and ability to travel internationally and domestically on occasion, up to 10% of the time
Ability to adapt and execute to changing workload environment
Detail-oriented individual, focused on quality
Ability to follow written and verbal SOPs, and document work
Preferred
3+ years of experience servicing and supporting electro-mechanical devices or consoles, or scientific instruments
Medical device experience strongly preferred
Working knowledge of SAP and Salesforce
Familiarity with general regulatory guidelines as it pertains to the servicing of medical devices
Manufacturing experience
Benefits
Medical
Dental
Vision
Life insurance
Short- and long-term disability
Business accident insurance
Group legal insurance
Consolidated retirement plan (pension)
Savings plan (401(k))
Vacation – up to 120 hours per calendar year
Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work
Personal and Family Time - up to 40 hours per calendar year
Company
Johnson & Johnson MedTech
At Johnson & Johnson MedTech, we are working to solve the world’s most pressing healthcare challenges through innovations at the intersection of biology and technology.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike Walker
CFO & VP of Finance DePuy Synthes
Tino Schweighoefer, MBA
CFO Monarch Platform
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