WIRTGEN GROUP · 1 week ago
Product Support Assistant - Warranty
Antioch, TN
Full-time
Onsite
New Grad, Entry Level
0+ years expWIRTGEN GROUP is a company that provides support for their product lines, and they are seeking a Product Support Assistant in the Warranty department. The role involves managing warranty claims, customer interactions, and documentation processes to ensure efficient warranty support.
Construction
Responsibilities
Print and assemble all warranty claims assigned
Completes and posts machine inspection and receiving reports into SAP database
Completes warranty registration for machines and engines, follows up with customers to ensure completion
Answers incoming service calls and input customer information into online call log (D-TAC, D-PAC, CCMS)
Utilizes department resources such as the Product Support Manual guidelines for clarification
Ensures appropriate documents are uploaded into SAP and Doc. Record
Completes other assigned tasks as required
Qualification
Required
High School diploma or equivalent, or six months to one year related experience with similar types of duties performed; or equivalent combination of education and experience
Proficient in Microsoft Office
Attention to detail with documents and established processes
Ability to effectively organize and prioritize work
Company
WIRTGEN GROUP
Wirtgen Group is an internationally operating group of companies in the construction machinery sector.
Founded in 1996Windhagen, Nordrhein-Westfalen, DEU
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-06-01Acquired
Leadership Team
Jim McEvoy
President & Chief Executive Officer
Recent News
2025-08-13
Research and Markets
2025-08-04
2025-06-21
Company data provided by crunchbase