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Trend Micro · 15 hours ago

Senior Deal Desk Analyst

United States

Full-time

Remote

Senior Level

5+ years exp

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers. The Senior Deal Desk Analyst serves as a strategic advisor managing complex sales transactions, ensuring deal compliance, and optimizing the quote-to-cash process, which is critical for multi-year enterprise agreements and SaaS subscriptions.

Cloud SecurityCyber SecuritySecurityVirtualization

Culture & Values

No H1B

Responsibilities

Act as trusted advisor speaking directly to Sales, Channel and Customers on complex deal structures, pricing strategies, and contract negotiations with channel and end customers

Review and structure non-standard deals, multi-year agreements, and enterprise-level transactions

Provide strategic guidance on alternative contract options and value propositions to solve customer challenges

Lead complex deal reviews and serve as escalation point for challenging transactions

Review and validate sales quotes for accuracy in pricing, SKUs, billing logic, and contract terms

Ensure compliance with revenue recognition rules, company policies, and regulatory requirements

Manage deal approval processes

Partner with Legal, Finance, Product, and Sales Operations teams amongst other to make sure the customer needs are met

Serve as liaison between sales, legal and finance for contract compliance

Collaborate with billing teams on subscription management and license delivery

Support sales forecasting calls, QBRs, and end-of-quarter activities

Delivery of training to sales representatives on deal desk processes, tools, and policies

Identify and implement process automation opportunities

Mentor new team members to the CEC dept

Analyze deal patterns to identify opportunities for process improvements and new routes to market

Qualification

Deal Desk experienceEnterprise SaaS/B2BCRM systems expertiseSales Operations knowledgeContract analysisRevenue recognition principlesProcess improvementInfluencing skillsSubscription billing modelsCross-functional collaborationMentoring skills