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ASTERRA · 3 days ago

Technical Account Manager, EarthWorks

SD Metro Area

Full-time

Hybrid

Mid, Senior Level

$85K/yr - $85K/yr

3+ years exp

ASTERRA is the world leader in satellite-based infrastructure intelligence, seeking a Technical Account Manager for their Earthworks solution. This role involves serving as a technical leader throughout the customer lifecycle, ensuring successful implementation and high customer satisfaction.

AnalyticsArtificial Intelligence (AI)GeospatialImage RecognitionInfrastructureMachine LearningSustainabilityWater

Hiring Manager

Tair Koren Meretz

Responsibilities

Serve as the technical lead and subject matter expert throughout the pre- and post-sales lifecycle for direct customers and partners

Lead high-quality product demonstrations, detailed technical scoping, and Proof of Concept (POC) design aligned with customer needs

Provide deep technical expertise and structured enablement to partners, including joint architectural reviews and technical deep dives to support ecosystem growth

Own the technical onboarding process end-to-end, ensuring correct implementation and rapid delivery of the "First Insight"

Manage technical delivery timelines, proactively resolving time-critical issues and supporting "Boots On The Ground" field efforts

Drive adoption of key features, best practices, and high-value use cases across dam, levee, road, and other critical infrastructure environments

Design and lead post-sales technical Quarterly Business Reviews (QBRs) to demonstrate ROI, ensure long-term value realization, and support renewal and expansion goals

Act as the Voice of the Customer, providing structured feedback and field insights to Product and Engineering teams to inform continuous improvement and prioritization

Qualification

Technical Account ManagementCivil EngineeringInfrastructure Asset ManagementGISRemote Sensing TechnologiesSalesforceCustomer Success PlatformsCommunicationPresentation Skills