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International SOS · 9 hours ago

Specialist or Coordinator

Blue Bell, PA

Full-time

Hybrid

Entry Level

1+ years exp

International SOS is seeking a dedicated individual to join our team as an International Operations Specialist. In this role, you will provide operations and logistics expertise to ensure the smooth operation of client needs while collaborating with medical and security professionals.

MedicalNon ProfitRisk ManagementSocial AssistanceTravel

Responsibilities

Provide operations and logistics expertise in the understanding and fulfilment of requests for assistance from our clients and subscribers, in collaboration with medical and security professional colleagues

Demonstrate a professional, positive and caring attitude when servicing clients and subscribers with the objective of exceeding expectations

Ensure that logistical arrangements are communicated to all stakeholders in an appropriate and timely manner

Manage cases with a sense of responsibility and urgency, proactively working around barriers and demonstrating a passion for achieving the best outcomes for our clients and subscribers

Qualification

OperationsLogisticsCustomer serviceMulti-taskingExpert communicationEnglish proficiencyAttention to detailSituational awarenessResilienceSpanishPortugueseTeamworking

Required

Operations and logistics skills

Multi tasking and prioristisation skills, ability to multi task and handle several requests at the same time, prioritising tasks appropriately

Customer service skills

Ability to probe and question to ensure request for assistance is fully understood

Resilience and ability to work well under pressure

Attention to detail

Ability to comprehend a given situation, information and requirements quickly and accurately

Situational awareness skills, ability to perceive, understand and effectively respond to situation

Expert communication skills, communicate information and concepts clearly and logically, setting time specific and achievable expectations, verbally and in writing

Teamworking skills

Typically, at least 1 – 2 years of experience in logistics and customer service is required

HS Diploma at minimum

Excellent written and spoken English language