KeenLogic ยท 15 hours ago
QA Analyst
Washington, DC
Full-time
Onsite
Entry, Mid Level
2+ years expKeenLogic is seeking to hire a QA Analyst (Mid) supporting the United States Senate on a multi-year Information Technology Support program. The role focuses on ensuring service quality, process compliance, and continual improvement across Help Desk operations, including monitoring performance and supporting training initiatives.
Information Technology
No H1B
U.S. Citizen Only
Responsibilities
Maintains and supports quality assurance programs, procedures, and controls to ensure service performance and deliverables conform to established Government standards and contractual requirements
Works directly with Help Desk, installation, and technical teams to conduct ongoing inspections, audits, and quality reviews, and to reinforce compliance with documented processes and procedures
Reviews service tickets, documentation, and workflows to ensure accuracy, completeness, and adherence to service level agreements (SLAs)
Establishes and monitors key quality checkpoints for new services, processes, tools, or procedural changes
Identifies trends, recurring issues, and areas of non-compliance through data analysis, audits, and performance metrics
Advises management on quality trends, audit findings, vendor performance, and areas requiring corrective action or process improvement
Documents audit results, findings, and recommendations, and tracks corrective actions through resolution
Collaborates with operations leadership to support continuous service improvement initiatives
Assists with the development, review, and refinement of standard operating procedures (SOPs), work instructions, and quality documentation
Supports training and coaching efforts by identifying knowledge gaps and process improvement opportunities
Ensures QA activities align with security, compliance, and documentation requirements
Prepares and contributes to reports and briefings related to quality performance, metrics, and compliance status
Maintains awareness of contractual requirements and performance standards applicable to the program
Performs other related duties as assigned in support of quality assurance and service delivery operations
Qualification
Required
Must be able to pass a Senate background check and must be eligible for Senate Office building access
2+ years of IT support experience
Active CompTIA Security+
Benefits
Fortune 500-level health/dental/vision
PTO
401k
Life Insurance
Company
KeenLogic
KeenLogic is a transformative and world-class IT Services company based in Maryland.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matthew Totsch
CEO and Founder
J.G. Meyer
President & Chief Operating Officer
Company data provided by crunchbase