Customer Advocacy Manager jobs in United States
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Tintri · 1 week ago

Customer Advocacy Manager

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date5+ years exp

DataDirect Networks (DDN) is a global market leader in AI and multi-cloud data management at scale. The Customer Advocacy Manager role is focused on being the single point of contact for strategic customers, driving accountability and ensuring a smooth support experience while managing customer expectations and coordinating support activities.

Cloud ComputingCloud Data ServicesData CenterEnterprise SoftwareHardware

Responsibilities

Act as the conduit of communication between the customer and DDN Technical Support
Be the customer advocate; be familiar with product roadmaps, support processes, product enhancement processes to be able to become a trusted advisor
Be aware always of the state and status of your customer’s support cases
Interface with other DDN organizations (Operations, Logistics, Engineering, etc.) as needed to manage required actions/communications/resolutions
Plan and manage maintenance windows with the customer to ensure necessary repairs and upgrades are handled within the downtime window
Manage escalations either from the customer or from DDN Technical Support
Monitor the support cases for the customer and in some situations monitor the customer systems and generate cases when necessary
Communicate case status when appropriate
Generate monthly metrics and communicate to the appropriate audience
Assist in the preparation of Quarterly Business Reviews if the customer requests them
In general ensure a smooth experience for the customer

Qualification

Customer managementProject managementMicrosoft OfficeSFDC experienceData interpretationOracle familiarityAgile familiarityCommunication

Required

+5 years of experience
Strong communication skills
Strong Microsoft Office capabilities – Word, Excel and PowerPoint
Familiarity with Oracle and Agile
A minimum of a Bachelor's degree
Experience in managing challenging customers
SFDC experience
Ability to assemble and interpret large amounts of data
Project management skills

Company

Tintri

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Tintri is an IT company which provides products designed for enterprise cloud, virtual machines, and containers. It is a sub-organization of DataDirect Networks.
dateFounded in 2008
location
Mountain View, California, USA
people-size201-500 employees
web-link
http://www.tintri.com

Funding

Current Stage
Public Company
Total Funding
$260M
Key Investors
Silver Lake KraftwerkAkkadian VenturesInsight Partners
2018-08-29Acquired
2017-06-30IPO
2016-07-03Secondary Market

Leadership Team

B
Brock Mowry
CTO
linkedin
S
Shawn Meyers
Field CTO
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Recent News

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2025-12-10
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2025-10-23
Company data provided by crunchbase