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Pebble · 16 hours ago

Customer Success Specialist

Fremont, California, United States

Full-time

Onsite

Entry Level

$88K/yr - $112K/yr

1+ years exp

Pebble is a sustainable living startup defining a new way to live, work and explore from anywhere with a 100% electric RV trailer. As a Customer Success Specialist, you will play a pivotal role in delivering a meaningful experience to customers, ensuring every touchpoint exceeds expectations from their first interaction to the delivery of their new Pebble Flow.

Electric VehicleManufacturing

Responsibilities

Greet and engage with new owners, guests and prospective customers to create a welcoming atmosphere to discuss Pebble’s offerings. Share knowledge about the Pebble Flow and the benefits of sustainable travel

Facilitate a seamless delivery process by guiding customers through their journey—from product exploration to the handoff of their Pebble Flow electric RV

Excite and educate customers through product demonstrations and vehicle orientations, showcasing the unique features of the Pebble Flow

Provide exceptional service, addressing customer inquiries, assisting with documentation, and ensuring vehicles are prepared for delivery to Pebble’s high-quality standards

Work closely with internal teams to meet and exceed monthly sales and delivery goals

Perform additional tasks to meet business needs, including supporting special events

Qualification

Customer Service ExperienceSales ExperienceTechnical ProficiencyCommunication SkillsPassion for Sustainability

Required

At least 1+ years of customer service and/or sales experience with a proven track record of meeting and exceeding goals, ideally in the automotive industry

Enthusiastic about Pebble's mission and innovations in sustainable travel and technology

Highly organized with excellent written and verbal communication abilities

Familiarity with Google Suite, CRM tools, and an ability to stay informed on EV trends and local incentives