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Book Award Pro · 1 day ago

Customer Support Manager (Author Success)

United States

Contract

Remote

Mid Level

$55K/yr - $65K/yr

Book Award Pro is how award-winning authors and books happen, providing the world's largest platform for literary accolades. The Customer Support Manager will be the primary contact for authors and publishers, ensuring excellent support and managing professional accolade entries for authors' books.

Book Publishing

Responsibilities

Primary point of contact and support for book authors and publishers. Personalize every interaction to make sure our clients have the answers they need to succeed

Manage all professional accolade entries for authors' books. Grow relations with accolade organizations to strengthen our platform and services

Attention to mountains of precise details, excellent writing and communication skills, and keeping things expertly organized are crucial

Leverage social media to manage interactions with authors, publishers, and the literary community

Researching and adding new accolades into the Book Award Pro platform

Expect many responsibilities and self-directed work

Qualification

Communication skillsAttention to detailResourcefulnessOrganizational skillsSocial media management

Required

Daily responsibilities and wearing many hats. Authors all around the world are counting on you to help their books succeed

Revel in details and organization. You'll need exacting precision to ensure things are right the first time, every time

Skilled with being resourceful and keeping focused to deal with ever-changing information

Excellent English reading, writing, and communication skills. You'll be interacting with authors, industry organizations, and other publishing professionals