Franklin Fitch · 3 weeks ago
Solutions Operations Analyst
Pittsburgh, PA
Full-time
Hybrid
New Grad, Entry Level
$55K/yr - $55K/yrFranklin Fitch is seeking a Solutions Operations Analyst to join their Solutions Operations team in Pittsburgh. This entry-level role offers an opportunity to start a career in a fast-paced environment, focusing on customer service and technical support.
Big DataProfessional NetworkingRecruitingStaffing Agency
Hiring Manager
Thiru Anbarasan
Responsibilities
Respond to inbound calls and emails, delivering a high standard of customer service
Engage with legal professionals, including solicitors and barristers
Support the smooth running of hearings and related processes
Troubleshoot and resolve client-reported technical issues
Provide technical guidance and assistance to clients
Work collaboratively in a fast-paced, dynamic environment
Qualification
Required
Strong communication skills with good productivity
Excellent attention to detail and accuracy
Computer proficient with good knowledge of Microsoft 365 and Adobe
Strong customer service skills
Preferred
Bachelor's degree desirable but not essential
Benefits
Hybrid working model (3 days onsite, 2 days remote)
21 days PTO
401(k), medical, dental, vision, and life insurance
Supportive team environment with regular team socials
Company
Franklin Fitch
Franklin Fitch provides recruitment for networking infrastructure, server infrastructure, big data, project management and cyber security.
Founded in 2011
51-200 employees
Funding
Current Stage
Growth StageRecent News
Insider Media
2023-12-25
Company data provided by crunchbase