Microsoft · 7 hours ago
Senior Technical Program Manager
Redmond, WA
Full-time
Onsite
Mid, Senior Level
$120K/yr - $235K/yr
4+ years expMicrosoft is a leading technology company focused on empowering customers through innovative solutions. As a Senior Technical Program Manager, you will drive the delivery of digital customer engagement experiences and manage complex cross-functional projects to enhance customer interactions with Microsoft’s products.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Drive proactive customer success by architecting and executing customer facing delivery strategies that anticipate evolving customer needs, deliver measurable business outcomes, and foster deep adoption of Microsoft solutions
Drive CoE of citizen development community program, including intake, prioritisation, and manage program metrics and KPIs to measure innovation impact and adoption
Coordinate citizen development community to innovate scalable AI/Agentic solutions and community engagement events (e.g. showcases, hackathons, office hours) to sustain momentum and visibility
Gather and synthesize technical requirements from stakeholders, translating business objectives into actionable program goals
Manage complex cross-functional projects, building relationships and driving integration efforts across internal teams and external partners
Partner with engineering teams to contribute to and deliver on product roadmaps, ensuring alignment with business outcomes
Lead the development of staging and implementation plans for piloting and releasing new digital experiences
Drive customer supportability, including documentation, troubleshooting guidelines, and best practices
Act as a technical advisor and evangelist, educating stakeholders and customers about new digital engagement capabilities
Continuously seek opportunities to improve processes, validate use cases, and ensure delivery excellence
Qualification
Required
Bachelor's Degree (or equivalent) AND 4+ years experience in engineering, technical programme management, data analysis, or product development
3+ years managing and delivering technical solutions (e.g. business intelligence projects), with data-driven analysis provided to senior leadership and team members
3+ years leading cross-functional and multi-team projects, demonstrating effective collaboration across diverse groups
Hands-on experience architecting solutions using Microsoft Dynamics 365, Power Platform (Power Apps, Power Automate, Power BI), and Microsoft Copilot Studio
Strong leadership and communication skills – able to influence without direct authority and communicate effectively with both technical teams and executives
Preferred
Bachelor's Degree (or equivalent) AND 8+ years experience in engineering, technical programme management, data analysis, or product development
6+ years experience managing cross-team programmes or large-scale projects, especially in high-ambiguity or matrixed environments
Demonstrated experience driving citizen development initiatives – enabling or governing low-code solutions built by non-developers within an organisation
1+ years experience reading and/or writing code (e.g. building prototype apps or scripts), indicating ability to engage with technical details when needed
2+ years experience with Customer Success processes, including reactive support and designing customer enablement programmes (service offerings, adoption training, etc.)
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-14
2026-01-14
Company data provided by crunchbase