IMPAG HR Solutions · 1 week ago
Office Manager
DC-Baltimore Area
Full-time
Onsite
Senior Level
5+ years expIMPAG HR Solutions is a company focused on providing efficient operational support, and they are seeking an Office Manager to oversee the business office's administrative, operational, financial, and customer service duties. The role requires strong organizational and communication skills to ensure a positive work environment and effective collaboration across teams.
Human Resources
Responsibilities
Manage customer billing, invoicing, deposits, and payment processing for service and sales-related transactions in coordination with the Service Manager
Collaborate closely with an outsourced accounting firm to manage day-to-day accounting tasks, ensure timely and accurate reporting, and resolve discrepancies
Serve as the administrative liaison between sales, service, operations, and ownership to ensure alignment and timely information flow
Monitors policies & procedures for office activities such as filing, facilities maintenance, ordering of supplies and mail distribution
Prepare purchase orders, routine documents, and other forms of communications
Offers support in various areas within the company including Business Office, Title Clerk, Parts & Service, and Sales departments
Maintain the security of the property by controlling access and following established procedures
Maintain open communications with all regional staff
Work closely with leadership to develop an integral team that effectively represents the quality and professionalism of the company
Perform additional duties as assigned by management
Provide high-level administrative support to the Owner, managing daily priorities, schedules, communications, and ad-hoc requests while also supporting the broader team with operational needs
Serve as a central support resource for employees and leadership, ensuring smooth day-to-day administrative and people-related operations
Act as a trusted point of contact for employee questions, providing guidance, follow-up, and escalation as appropriate
Assist with new hire onboarding duties including pre-employment screens, assisting employees with various questions or concerns and directing them to the appropriate HR contact
Manage end-to-end payroll processing using ADP, ensuring accurate and timely payrolls
Maintain and update employee records in ADP, including new hires, terminations, compensation changes, deductions, and garnishments
Welcome all customers, vendors, and guests, providing a warm and professional first point of contact
Serve as a resource for current and prospective members, providing information and resolving questions or complaints
Qualification
Required
5+ years of experience in an office administrative or management role, with strong proficiency in Microsoft Office (Word, Excel)
Leverages systems and software solutions to design, implement, and continuously improve efficient, scalable operational processes
Demonstrates strong intellectual curiosity, sound judgment, and the ability to quickly grasp complex business concepts
Exhibits high level of professionalism, polish, and emotional intelligence in all interactions with leadership, colleagues, and clients
Leads by example, modeling company values and contributing to a respectful, high-performing workplace culture
Strong organizational and time management skills, with the ability to manage multiple priorities effectively in a fast-paced environment
Dependable, punctual, and able to work independently or as part of a team
Preferred
Bachelor's degree in business management, business administration, communications, or any other related field highly preferred
Company
IMPAG HR Solutions
IMPAG HR Solutions, founded by Diana Souder, provides sensible and strategic HR services to small and mid-sized companies in the Maryland, D.C., and surrounding areas.
0-1 employees
Funding
Current Stage
Early StageLeadership Team
Diana Souder, PHR
Founder and Chief HR Consultant
Company data provided by crunchbase