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Ideal Market · 3 months ago

Cricket District Manager

Metairie, LA

Full-time

Onsite

Mid, Senior Level

Ideal Market is seeking a Cricket District Manager to ensure excellent customer experience and exceed sales metrics while managing and developing the store team. The role involves overseeing store operations, training staff, resolving customer issues, and ensuring compliance with company policies.

E-CommerceFood and Beverage

Responsibilities

Bi-weekly meeting (normally Tuesdays or Thursdays) with cricket representatives

Monthly meeting at the AT&T Tower and Poydras with cricket directives

Planning and development of monthly events. (small events like acp activation in the east, or big events like essence fest, basketball tournaments, galas etc.)

Manage the sales representatives' team, supervisors, and store managers

Adjust/adhere to a daily schedule for shift personnel to ensure optimal efficiency

Resolve customer complaints/ issues if they have escalated

Train team

Set sales goals per store

Set store metrics and guide to accomplish the goal

Motivate team

Monitor phones and accessories inventory

Place accessories and phones orders from vendors as needed

Anticipate the need to be fully stocked according to the month we are at or the promotions that are being offered

Make sure the company as whole reaches the acp's required by Cricket Wireless

Create events for the slow season

Ensure the highest level of customer experience at the store level by setting expectations of excellence in the execution of store standards, talent development, and product knowledge

Develop, challenge, and motivate store team members and inspire them to lead their individual results

Create an environment where employees are empowered to deliver unique customer service solutions that are aligned with company goals

Other tasks as needed

Deliver presentations to store staff on new products, equipment, and store layouts

Study, plan and approve new locations for expansion

Adhere to all policies, as outlined in the Handbook, SOP'S and other company communications

Adhere to all paperwork procedures, as outlined in the Handbook

Finish all Training Courses and make sure the team finishes them as well. (They appear new courses, every few weeks)

Check every morning the hub, to see changes in prices and promotions

Master all required systems: RQ, Aktivate, Compass, Whiteboard, etc

Regularly check sales paperwork to review for discrepancies/errors

Follow all Cash Depositing procedures and accept full responsibility for all deficiencies caused by your error or negligence

Protect and maintain Company assets

Use proper judgment to avoid fraudulent purchases, even those that may otherwise comply with Company restrictions on quantity and type of devices that can be purchased by customers

When opening or closing a store, accurate & timely completion of related checklists with zero errors

Immediate communication of any inventory deficiency to your District Manager for review

Safeguard all codes & passwords (i.e. RQ, Carrier logins, Email, Security)

Maintain store appearance

Complete all required training within the timeline established by management

Take personal responsibility for all problems within your control