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Xnurta · 10 hours ago

Senior Business Operations Analyst

Bellevue, WA

Full-time

Hybrid

Mid, Senior Level

$100K/yr - $120K/yr

3+ years exp

Xnurta, powered by SparkX, is an AI-native retail media and advertising optimization platform. The Senior Operations Analyst plays a critical role in driving data-driven decision-making and operational excellence across the Customer Success and Managed Services organizations, partnering closely with business leaders to optimize client lifecycle performance and improve operational processes.

Advertising PlatformsArtificial Intelligence (AI)RetailRetail Technology

Responsibilities

Build and continuously enhance the client performance monitoring framework

Leverage data analysis to identify business gaps and operational bottlenecks, providing actionable recommendations to leadership on topics such as customer segmentation, resource allocation and process optimization

Design and maintain dynamic dashboards and reports to enable real-time visibility into overall business health

Support SaaS CSM team and Managed Services team to own and monitor client status

Analyze customer lifecycle data to identify high-value customer profiles, growth opportunities and churn risk signals, supporting more targeted and proactive strategies

Diagnose inefficiencies in existing workflows and design standardized, scalable SOPs, driving adoption and continuous improvement; compare and leverage best practices from SparkXGlobal Group's global teams

Lead client service data governance and system optimization, improving data quality, usability and overall team productivity

Drive internal onboarding and adoption of key tools (e.g. Churnzero) and enable the commercial organization through training on data tools, dashboards, and reporting, driving data-driven decision making across the team

Qualification

Business AnalyticsData AnalyticsSQLBI ToolsData VisualizationCross-functional CommunicationStakeholder ManagementChinese MandarinProblem Solving

Required

Bachelor's degree or above, with 3+ years of experience in Business Analytics/ Data Analytics, Business Operations, Sales Operations

Advanced proficiency in SQL/Excel/Google Sheets required

Strong analytical thinking and business acumen, with the ability to translate complex data into clear, compelling business insights and narratives

Excellent cross-functional communication and stakeholder management skills, with a proven ability to drive analysis into actionable business outcomes

Highly self-driven and ownership oriented, with a strong sense of accountability and the ability to proactively identify problems and propose practical solutions