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LA Family Housing · 6 hours ago

Case Manager - PSH (Van Nuys/SPA 2)

Los Angeles, CA

Full-time

Onsite

Entry Level

$26/hr - $26/hr

1+ years exp

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development, dedicated to ending homelessness. The Housing Stabilizer will provide intensive, home and community-based case management services to households transitioning out of homelessness, focusing on assessments, goal planning, resource linking, and crisis intervention.

CommunitiesInternetNon ProfitReal EstateSocial Impact

Responsibilities

Engage and develop rapport with households transitioning out of homelessness by utilizing Trauma-Informed Care, Harm Reduction, and Housing First principles

Provide intensive case management services, including but not limited to, independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment, and linkage to community providers for substance use, primary and mental health care to increase housing stability

In collaboration with clients, ensure clients have a current and comprehensive biopsychosocial assessment, to create individualized goal plans. Review and update quarterly and upon completion of goalsMaintain accurate and current client files with all required documents and data in agency records and electronic databases

Adhere to documentation standards set forth by the program contract and LA Family Housing policiesProvide crisis prevention, crisis intervention, safety planning, and de-escalation supports to households

Advocate on behalf of clients to address issues and barriers between landlords and participants

Assist with referrals and linkage to eviction prevention and fair housing resources

Attend mandatory trainings, seek out learning opportunities for continued education, stay up-to-date on best practices in participant care and ending homelessness

Participate in the agency's internship program and provide mentoring/coaching to new team members as needed

Participate in case conferences, staff meetings, and community meetings as required

Perform additional tasks, projects, and responsibilities as assigned by the supervisor

Provide field-based stabilization services, which will require traveling around LA County to other agencies, providers and resources to provide support to clients

Assist participants with high acuity needs by connecting them to additional resources, such as Project-Based Supportive Housing (PSH) units

Work collaboratively with Property Management, Resident Advocates, onsite Co-Located Staff, and community agencies to provide supportive services, including active participation in tenant meetings

Organize and facilitate building-wide events for tenants, such as Thanksgiving Dinner, Financial Literacy classes, Fourth of July BBQ, etc

Qualification

Trauma-Informed CareHarm ReductionHousing FirstMotivational InterviewingStrengths-Based Case ManagementCrisis InterventionAdvocacy SkillsElectronic Data EntryMicrosoft ProgramsBilingual (Spanish/English)Conflict ResolutionTime ManagementCreative Problem-SolvingCommunication SkillsTeamwork

Required

Knowledgeable of issues faced by program participants, including health, substance abuse, mental health, domestic abuse, trauma, immigration, and legal matters

Ability to engage with persons experiencing homelessness with empathy and non-judgmental attitude

High tolerance and understanding for individuals presenting with mental health, substance use, and physical health needs

Flexible with the ability to adapt and thrive in fast-paced and challenging environments, working across various settings including office, home, and field

Strong advocacy, conflict resolution, and time management skills

Proficient in electronic data entry, with the ability to prioritize roles, tasks, and deliverables, and possess creative and solution-focused problem-solving skills

Excellent written and verbal communication skills, ability to build relationships and network, and work both independently and in a team

Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based scheduling software

Ability to work a 9/80 work schedule

Obtain and maintain CPR/First Aid Certification

Ability to pass post-offer Tuberculosis (TB) clearances

Regular and prompt attendance in the office is required at all times

Travel is a regular duty for this position and is required

Use of a personal vehicle to travel between worksites and other locations is required

Must have and maintain a valid California Driver's License and auto insurance in good standing

Maintain and execute confidential information according to HIPAA standards

Respond in a timely manner in all aspects of communication with team members, participants, and partners

At least one (1) year of work history and relevant transferrable skills

Preferred

Familiarity with best practices in homeless services, such as Housing First, Harm Reduction, Motivational Interviewing, Strengths-Based Case Management, and Trauma-Informed Care

Bilingual proficiency in Spanish/English