Sunrise Systems, Inc. · 2 days ago
Customer Service Representative 2 (Phoenix AZ)
Phoenix, AZ
Contract
Onsite
Entry Level
$16/hr - $16/hr
1+ years expSunrise Systems, Inc. is seeking a Customer Service Representative 2 to join their team in Phoenix, AZ. The role involves providing information and support to customers, resolving complaints, and maintaining records of interactions.
Information Technology & Services
Hiring Manager
Vinay Kumar
Responsibilities
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Provide a service such as a license, registration, title, permit, or program eligibility information
Check to ensure that appropriate changes were made to resolve customers' problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
Refer unresolved customer grievances to designated departments for further investigation
Determine charges for services requested, collect deposits or payments, or arrange for billing
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Performs journey level customer service activities by performing tasks initiated by the general public
Position may require the use of discretion when releasing pertinent information, solving difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues
Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer’s office on a daily basis
Qualification
Required
12 months of customer service experience
Ability to confer with customers by telephone or in person
Ability to provide information about products or services
Ability to take or enter orders, cancel accounts, or obtain details of complaints
Ability to provide services such as license, registration, title, permit, or program eligibility information
Ability to check to ensure that appropriate changes were made to resolve customers' problems
Ability to keep records of customer interactions or transactions
Ability to resolve customers' service or billing complaints
Ability to complete contract forms and prepare change of address records
Ability to refer unresolved customer grievances to designated departments
Ability to determine charges for services requested and collect deposits or payments
Ability to contact customers to respond to inquiries or notify them of claim investigation results
Ability to perform journey level customer service activities
Ability to use discretion when releasing pertinent information
Ability to conduct research and compile information
Ability to analyze policies and procedures to resolve customer issues
Ability to periodically add money receipts and reconcile cash against known figures
Ability to prepare and transmit deposits of monies to the bank or state treasurer's office
Company
Sunrise Systems, Inc.
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ruchi Hajra
Senior Account Manager/Client Servicing/Talent Acquisition Partner
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