Microsoft · 2 days ago
Technical Program Manager
Redmond, WA
Full-time
Onsite
Senior Level, Lead/Staff
$140K/yr - $275K/yr
8+ years expMicrosoft is a global leader in technology and innovation. As a Technical Program Manager, you will lead early-stage deliveries, strengthen technical capabilities, and collaborate across teams to develop cutting-edge solutions that drive transformation and enhance customer experiences.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Identifies highly complex opportunities and gaps in the implementation of multiple feature areas (e.g., product, service) across divisional boundaries including comparison of various quality and performance metrics to various solutions. May define and lead customer engagements to solicit feedback and understand their experiences with Microsoft’s products and services
Acts as a subject matter expert in performing highly complex market research in collaboration with other teams, conducting competitive analyses, and examining customer and technology-related industry trends, as well as industry-specific requirements or regulations
Brings product usage, product telemetry, and service data together to identify highly complex patterns, generate hypotheses, and build a plan to have an impact on the product
Demonstrates and builds experiences across multiple groups or divisions
Coaches internal team to develop problem statements and form hypotheses of multiple feature areas (e.g., product, service) across divisional boundaries to address highly complex business, program, and customer needs, and/or market opportunities; identifies all dependencies of other features
Owns and performs experiments to test hypotheses and inform decisions on what multiple feature areas (e.g., product, service) to introduce across divisional boundaries
Establishes clarity of patterns of root problem and how it relates with previously seen trends across customers; determines the customers/sectors impacted and uses research evidence to influence feature prioritization. Determines and leads large process improvements to quickly scope insights
Leads and drives alignment between the customer, the market, internal stakeholders, senior leadership, and the goals and strategy of Microsoft
Collaborates with others (e.g., Engineering, Marketing, Design) to ensure that they can satisfy customer requirements
Evaluates the market size and explores new opportunities to determine for greatest value to the business
Defines solution options and proposed solution roadmap across multiple feature areas within multiple stages
Works with Software and Hardware Engineering to design architecture and integrated customer solutions to highly complex technical needs for multiple feature areas (e.g., product, service) across divisional boundaries
Reviews design documents and architecture proposals and may provide approvals
Understands what options are available and leads others to identify and select best option for needs and creates new solutions if needed
Works with architects and technical partners to develop future proof architecture
Works with internal and external technical partners and/or architects to represent technical solutions to customers
Defines the program(s) goals and prioritization for the multiple feature areas (e.g., product, service) they own across divisional boundaries
Translates the needs of the organization and other teams into program goals and prioritized deliverables based on data insights
Provides solutions or recommendations to key stakeholders to make complex decisions based on data-driven identified risks and tradeoffs
Defines success criteria and performance metrics (e.g., Objectives and Key Results [OKRs], Key Performance Indicators [KPIs] such as quality and performance) of multiple feature areas (e.g., product, service) across divisional boundaries and works with Software and Hardware Engineering to ensure needed telemetry is developed
Mentors' others on how to define success and performance metrics. Deeply understands the return on investment and presents it to senior leadership
Creates relationships to drive orchestration and integration efforts for the development and implementation process of multiple features areas (e.g., product, services) for large and highly complex cross functional projects with internal teams and external partners
Influences leadership on objectives
Collaborates and coordinates across the business to ensure alignment and gain buy in on product management and release, including tradeoffs, adjustments, and improvements as feasible
Partners with the engineering team to contribute, prioritize, and deliver on the roadmap for multiple feature areas (e.g., product, service) across divisional boundaries
Understands the value proposition for the multiple feature areas across divisional boundaries and answers technical questions on the multiple feature areas they own across divisional boundaries
Justifies capacity requirements and advocates for the right resource allocation
Tracks, coordinates, and communicates end-to-end project schedules (e.g., epics, sprint/semester plans, milestones, timelines, releases) for multiple feature areas (e.g., product, service) across divisional boundaries
Establishes and monitors processes and drives accountability with stakeholders for following the established schedule and processes
Tracks and manages dependencies to enable cohesive, connected user scenarios, and to identify potential risk areas and escalate appropriately
Makes adjustments or course corrections when projects are not aligned to schedules or goals
Drives the development of the staging and implementation plan for piloting/release in alignment with Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) for multiple feature areas (e.g., product, service) across divisional boundaries, it's development timeline, and the introduction to the different programs
Collaborates with stakeholders to monitor progress and adjust as needed
Leads governance programs and processes to ensure that specific performance requirements and standards are met throughout the development lifecycle (e.g., quality, compliance privacy, security, safety, accessibility)
Validates use-case and scenario outcomes, and performance targets that are being achieved. Drives continuous quality improvements of the delivery
Writes readable and extensible test cases from scratch to test code and improve quality
Provides expertise to partner with others (e.g., Data Science, Software and Hardware Engineering) to collect performance metrics (e.g., Key Performance Indicators [KPIs] such as usage, quality, speed and, cost and performance), monitor and report on progress (e.g., business reviews), and derive deep insights that lead to productive courses of action to improve development, iteration, and implementation of multiple feature areas (e.g., product, service) across divisional boundaries
Leverages customer listening systems, telemetry, engagements (e.g., interviews, surveys), etc., to develop insights on product and/or service performance and customer needs
Shares insights with Engineering and other partners
Forms hypotheses to highly complex technical needs, performs experiments, and iterates to drive improvement in specific performance metrics that have measurable impact
Leads the customer supportability experience and provides documentation (e.g., troubleshooting guidelines, best practices, blogs)
Monitors how products and/or services are being used; tracks and understands a root-cause analysis for live-site incidents with little guidance from others. Understands and drives improvements in the support process, including both forums and communities
Collaborates with and provides deep insight to Software and Hardware Engineering, Customer Service and Support (CSS), and other partners (e.g., business-process owners) on broad live-site improvement opportunities
Acts as a technical advisor to educate and evangelize the feature areas (e.g., product, service) across divisional boundaries they work on with customers via meetings, presentations, and other forums
Defines and leads direct customer (internal and/or external) engagements to solicit feedback and understand their experiences with the feature areas (e.g., product, service) across divisional boundaries
Helps deliver sales enablement and field support
Participates in business deals, creates strategic partnerships, and participates in pre-sales meetings with customers
Embody our culture and values
Qualification
Required
Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
6+ years of experience managing cross-functional and/or cross-team projects
Preferred
Bachelor's Degree AND 10+ years' experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
8+ years' experience managing cross-functional and/or cross-team projects
1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos)
Benefits
Certain roles may be eligible for benefits and other compensation.
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-15
2026-01-14
Company data provided by crunchbase