Microsoft · 4 hours ago
Senior Customer Experience Engineer
Redmond, WA
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $235K/yr
4+ years expMicrosoft is seeking a Senior Customer Experience Engineer to enhance customer success and technical readiness for Azure Local. The role involves leading customer engagements, collaborating with partners, and driving scalable programs to improve deployment quality and operational readiness.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Lead end‑to‑end customer engagements across pre‑sales, proof‑of‑concept (POC), deployment, and post‑GA operations for Azure Local
Act as a trusted technical advisor to customers, guiding architecture decisions, operational models, and deployment strategies
Drive success for complex or escalated customers, including production‑critical environments and executive‑level engagements
Identify risks early and lead mitigation strategies to improve deployment success and ongoing reliability
Collaborate with systems integrators, managed service partners, and channel partners to ensure Azure Local solutions meet best practices and supportability standards
Partner closely with OEM hardware vendors to align on validated architectures, lifecycle readiness, firmware and driver alignment, and issue resolution
Provide actionable feedback to partners and OEMs based on customer deployments to drive continuous ecosystem improvement
Partner with Microsoft account teams, sales, and Customer Success teams to support complex opportunities and strategic accounts
Contribute to deal strategy and customer readiness by providing technical due diligence, architecture validation, and risk assessments
Help accelerate customer confidence and reduce friction in Azure Local sales cycles by addressing technical and operational blockers
Act as an escalation partner with Microsoft Support and Engineering teams for complex or systemic customer issues
Lead or contribute to root cause analysis, corrective action plans, and long‑term remediation strategies
Ensure learnings from customer incidents and escalations are fed back into product, documentation, and field readiness efforts
Design and drive scalable programs, frameworks, and guidance that improve Azure Local deployment quality and operational readiness
Influence product direction by translating customer and ecosystem feedback into actionable insights for engineering and leadership
Support Microsoft initiatives such as Well‑Architected Framework adoption, operational readiness programs, and customer assistance initiatives
Qualification
Required
Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Preferred
Master's Degree in Business or related technical field
Deep familiarity with Azure Local, Azure Arc, or hybrid cloud architectures
Experience working with OEM hardware vendors and enterprise infrastructure ecosystems
Background in customer escalations, enterprise deployments, or mission-critical environments
Experience influencing without authority in highly matrixed organizations
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
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