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Goal Solutions · 14 hours ago

Supervisor of Operations Processing

Sioux Falls, SD

Full-time

Onsite

Mid Level

Goal Solutions is transforming the consumer finance industry with innovative technology and operational discipline. They are seeking an Operations Processing Supervisor to lead a high-volume processing team, ensuring accurate servicing and compliance while providing coaching and support to team members.

Asset ManagementEducationFinancial Services

Growth Opportunities

Responsibilities

Lead daily processing tasks, assign work, monitor progress, and ensure timely completion of workflows

Coach and support Processing Specialists, reinforce expectations, conduct performance discussions, and build team capability

Serve as the escalation point for processing questions, discrepancies, and operational issues; provide clear solutions and communication

Ensure workflows follow documented procedures, quality standards, and regulatory requirements; support audits and updates

Partner with call center leadership, quality, compliance, and program teams to support a smooth servicing experience

Qualification

Operations leadershipLoan servicing experiencePayment processingCoaching skillsEscalation resolutionStructured leadershipAttention to detailCommunication skills

Required

Experience leading in operations, processing, servicing, or a call center

Hands-on experience in loan servicing, payment processing, financial operations, or similar environments

Strong communication skills with the ability to guide, coach, and influence others

High attention to detail and ability to lead in a volume-driven, deadline-focused setting

Experience handling escalations and resolving operational issues

A structured, calm, solutions-focused leadership style

Benefits

Competitive salary + bonus eligibility

401(k) with 4% company match

Long-Term Incentive Program

Medical, dental, and vision

Annual HSA contribution: $1,700

Life insurance, disability, and critical illness coverage

Birthday holiday

Two Community Days

Free snacks and beverages in the office

Paid Parental Leave

Generous PTO

Tuition reimbursement

$2,000 Vacation Incentive after 3 years + Sabbatical

Wellness funds, community funds, and more

Company

Goal Solutions

Goal Solutions is an innovative financial services company delivering comprehensive and customizable Primary and Backup Servicing, Asset Management, and SPV Administration solutions.

Founded in 2008