SoTalent ยท 8 hours ago
Senior Customer Support Management Professional
Torrance, CA
Full-time
Hybrid
Mid, Senior Level
$86K/yr - $108K/yr
3+ years expSoTalent is an established global technology organization seeking a Senior Customer Support Management Professional to lead and develop a team of Field Service Engineers. This role is responsible for driving customer satisfaction, operational excellence, and continuous improvement across service delivery while collaborating with cross-functional stakeholders.
Staffing & Recruiting
Responsibilities
Lead, coach, and develop a Field Service Engineer (FSE) team to deliver exceptional customer support
Define and implement strategies to improve customer satisfaction, service quality, and operational efficiency
Monitor and analyze service performance metrics to identify improvement opportunities
Ensure training plans for safety, technical skills, and new products are scheduled and completed on time
Collaborate with cross-functional teams to enhance end-to-end customer experience
Optimize resource allocation and support scalable service operations
Qualification
Required
Minimum 3 years of experience in customer support or service management
Professional or military background in an engineering or technical field
Strong leadership, people management, and stakeholder engagement skills
Ability to work independently and manage multiple priorities
Proficiency in reporting and documentation using Power BI, Excel, Word, and PowerPoint
Preferred
Knowledge of electrical, mechanical, or control system installation and maintenance
Strong problem-solving and decision-making capabilities
Ability to thrive in fast-paced, dynamic environments
A customer-first mindset with a passion for service excellence
Benefits
Medical, dental, vision, life, and disability insurance
401(k) with employer match
Paid time off, parental leave, and paid holidays
Educational assistance and employee wellness programs
Company
SoTalent
At SoTechTalent, we specialise in connecting forward-thinking tech companies with world-class talent.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase