Scalence L.L.C. · 1 month ago
HCP CRM Campaign Operations Project Manager
Mettawa, IL
Full-time
Hybrid
Mid Level
$50/hr - $53.22/hr
3+ years expScalence L.L.C. is a company that focuses on healthcare professional marketing solutions. They are seeking an HCP CRM Campaign Operations Project Manager who will oversee and optimize marketing programs, manage project plans, and collaborate with various teams to ensure effective execution of CRM campaigns.
Information Technology & Services
Responsibilities
Responsible for day-to-day management and oversight of medium-high complex brand CRM engagements including developing project plans, creating status reports, conducting weekly status meetings, following up / communicating with all stakeholders to ensure on-time, flawless execution of brand CRM programs
Learn the business for the respective therapeutic areas/brands
Effectively work with multiple departments and agencies throughout project development and implementation to keep projects on time and ensure all requirements are met
Proactively manage workload and continuously look for ways to improve brand campaigns to meet brands' objectives and goals by reviewing campaign performance, identifying optimization opportunities, and communicating them to the marketing team
Develop and maintain project documents, timelines, proofing checklists and status reports. Possess minute-by-minute knowledge of all work in progress, identify risks and ways to mitigate issues
Partner with cross functional / agency teams to create processes to capture requirements, gain approvals, document metadata, and verify data elements needed to execute campaigns
Document change requests, notify the team, and understand implications. Seek standardization, automation, and process improvement wherever possible to deliver on vision for the team of faster, better, cheaper year over year
Prepare quarterly campaign audits and campaign performance SLAs and review with Associate Director
Identify any issues or concerns, the team has with cross functional and agency partners. Identify issues, identify root cause, and recommend corrective action where necessary
Monitors campaign performance and proactively provide recommendations to drive an increase in engagement
Participate in the planning process with brands, internal cross functional teams, and their respective agency partners. Maintain check-ins with each team to track actual campaign activity and manage resources accordingly
Prepares well-organized, clear, and concise communications and sets clear expectations. Creates quarterly business reviews with brand and omnichannel leaders
Qualification
Required
Bachelor's Degree in Business or Marketing or equivalent experience
3-5 years of experience of Database Marketing, CRM, Email, Digital, Direct Mail, 1:1 marketing experience
Minimum of 3 years of hands-on work experience in client service, account or response management discipline
Ability to lead multiple projects simultaneously in a fast-paced, dynamic environment
Excellent written, verbal, and interpersonal communication skills to effectively work with team members
Analytical ability to identify optimization opportunities and program related issues
Enthusiastic, solution-oriented attitude in accepting work/new challenges
Excellent knowledge of Client Office Software: Word, Excel, PowerPoint, and Outlook
Preferred
CRM Email marketing experience, if possible, in pharma (familiarity with Med/Reg process & systems; Veeva Promomats, a plus)
Account/Client Management (communication/presentation skills)
Experience pulling and driving strategic insights from Data
Background in Smartsheet or Asana
Agency Experience; a plus
Digital marketing or interactive agency experience is a plus
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase