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AI Digital · 11 hours ago

Senior Client Service Manager

United States

Full-time

Remote

Senior Level

5+ years exp

AI Digital is seeking a Senior Client Service Manager to manage and grow multiple client relationships. The role involves ensuring client satisfaction, acting as a liaison between clients and internal teams, and providing leadership to junior team members.

AdvertisingMarketingSocial Media Marketing

Growth Opportunities

Responsibilities

Manage and grow multiple client relationships by being the daily point of contact, ensuring client satisfaction and campaign success

Skilled in nurturing high-value relationships, understanding long-term objectives, and aligning strategies to meet evolving needs

Communicate and present with respect and clarity both internally and externally, demonstrating high-level communication skills when engaging with executive-level clients and stakeholders

Expertise in conveying complex information in a clear, compelling manner to influence and inform decision-making

Function as a liaison between clients and our Ad Operations team from onboarding/launch and throughout campaigns

Ability to manage complex client dynamics and ensure satisfaction, retention, and loyalty

Review and deliver reporting with an eye for detail and comfortability in interpreting metrics, data, and trends

Strong analytical and problem-solving skills, capable of quickly identifying issues and resolving them to minimize impact on campaign performance

Anticipate and address client needs and concerns, ideally before they arise, showcasing strategic and consultative thinking

Proactively suggesting solutions to drive business growth while collaborating with internal teams to capitalize on opportunities

Ability to multitask and manage multiple complex campaigns effectively, applying strong project management skills

Delegate work efficiently to optimize workflow and POD efficiency, particularly to Account Planners

Work closely with internal teams, utilizing them as resources to ensure client success

Skilled in leveraging Account Planners for tactical tasks to focus on higher-level strategic responsibilities

Lead effective client-facing calls with confidence and charisma, establishing yourself as a trusted advisor

Expertise in upselling by presenting growth opportunities and added value, focusing on return on investment (ROI)

Stay up to date on industry news and capabilities, maintaining in-depth knowledge of digital advertising platforms, trends, and emerging technologies

Proactive in responding to industry shifts and new challenges with a solution-oriented approach, positioning yourself as a trusted advisor on digital strategy

Provide leadership and mentorship to junior team members, guiding them in developing client service skills and sharing best practices

Serve in a player/coach role while optimizing team effectiveness through resource management and delegation

Qualification

Account ManagementClient Relationship ManagementProject ManagementGoogle SuiteAnalytical SkillsCommunication SkillsProblem-Solving SkillsOrganizational SkillsTeam CollaborationMentorship