Enwan Developments ยท 1 day ago
Customer Service Manager
Cairo, NY
Full-time
Onsite
Mid LevelEnwan Developments is a trailblazer in the Egyptian real estate market, known for its innovative endeavors and strategic partnerships. They are seeking a Customer Service Manager to manage customer relationships and ensure a high level of customer satisfaction while leading the customer service team and improving service delivery.
Real Estate
Hiring Manager
Shorouk Alaa
Responsibilities
Managing customer relationships and ensuring a high level of customer satisfaction
Leading the customer service team
Resolving customer issues
Overseeing customer support processes
Analyzing feedback to improve service delivery and systems
Building effective communication strategies to address client needs and drive customer loyalty
Qualification
Required
Strong proficiency in Customer Service Management, Customer Support, and a proven ability to ensure customer satisfaction
Excellent Analytical Skills to assess customer feedback, identify trends, and implement improvements
Exceptional Communication skills to build effective relationships with customers and team members
Proven leadership abilities, with experience in managing and mentoring teams being advantageous
Preferred
Bachelor's degree in Business Administration, Communication, or a related field
Familiarity with customer service software and tools
Company
Enwan Developments
A leading Egyptian real estate development company with over than 12 years of experience in Egypt.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase