Saigon Hustle · 21 hours ago
Vice President Operations
Saigon Hustle is a vibrant restaurant brand that emphasizes bold Vietnamese flavors and high energy. They are seeking a Vice President of Operations to enhance performance across all locations, improve guest experiences, and build a strong operational foundation for growth.
Responsibilities
Lead and support our restaurant leaders to deliver consistent service, food quality, cleanliness, and culture
Build rhythms around execution: KPIs, store visits, coaching, training tools, and accountability
Drive performance across sales, labor, food cost, and controllable expenses (and help teams understand the “why” behind the numbers)
Improve systems for scheduling, training, inventory, prep, and operational consistency
Protect our brand standards through strong food safety and quality oversight
Partner on growth: new store openings, staffing plans, operational readiness, and scalability
Help create a strong internal pipeline — developing leaders who grow with the brand
Qualification
Required
8+ years of multi-unit restaurant leadership experience
owned P&L performance, budgets, forecasting, and operational results across multiple locations
builds teams with clarity and accountability
knows how to develop leaders
has high standards, strong follow-through, and a bias toward action
understands that guest experience and team experience go hand-in-hand
is comfortable with systems, reporting, and tools (Excel, dashboards, operations metrics)
has or can obtain ServSafe certification
takes food safety seriously
requires frequent travel between restaurant locations
schedule varies based on business needs (including nights/weekends as needed)
must be eligible to work in the U.S. and pass background/credit check
valid driver's license required
Preferred
fast casual/QSR preferred