Blank ยท 13 hours ago
Senior Business Operations Analyst
Bellevue, WA
Full-time
Hybrid
Mid, Senior Level
3+ years expXnurta, powered by SparkX, is an AI-native retail media and advertising optimization platform. The Senior Operations Analyst will drive data-driven decision-making and operational excellence, partnering with business leaders to translate complex data into actionable insights and optimize client lifecycle performance.
Responsibilities
Build and continuously enhance the client performance monitoring framework
Leverage data analysis to identify business gaps and operational bottlenecks, providing actionable recommendations to leadership on topics such as customer segmentation, resource allocation and process optimization
Design and maintain dynamic dashboards and reports to enable real-time visibility into overall business health
Support SaaS CSM team and Managed Services team to own and monitor client status
Analyze customer lifecycle data to identify high-value customer profiles, growth opportunities and churn risk signals, supporting more targeted and proactive strategies
Diagnose inefficiencies in existing workflows and design standardized, scalable SOPs, driving adoption and continuous improvement; compare and leverage best practices from SparkXGlobal Group's global teams
Lead client service data governance and system optimization, improving data quality, usability and overall team productivity
Drive internal onboarding and adoption of key tools (e.g. Churnzero) and enable the commercial organization through training on data tools, dashboards, and reporting, driving data-driven decision making across the team
Qualification
Required
Bachelor's degree or above, with 3+ years of experience in Business Analytics/ Data Analytics, Business Operations, Sales Operations
Advanced proficiency in SQL/Excel/Google Sheets required
Strong analytical thinking and business acumen, with the ability to translate complex data into clear, compelling business insights and narratives
Excellent cross-functional communication and stakeholder management skills, with a proven ability to drive analysis into actionable business outcomes
Highly self-driven and ownership oriented, with a strong sense of accountability and the ability to proactively identify problems and propose practical solutions
Preferred
Experience supporting To-B SaaS & Agency is strongly preferred
Experience with BI & data visualization tools (e.g., Tableau, Power BI) is preferred
Professional proficiency in Chinese Mandarin strongly preferred (close collaboration with both US and China teams as needed)
Benefits
Unlimited PTO
A supportive and inclusive AI-first culture
Competitive salary and benefits
Company
Blank
deleted account
0-1 employees
H1B Sponsorship
Blank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase