Community Council Health Systems ยท 1 month ago
Administrative Support - COS Program
Philadelphia, PA
Full-time
Onsite
New Grad, Entry LevelCommunity Council Health Systems is seeking an Administrative Support for their COS Program. The role involves greeting clients, managing phone calls, scheduling appointments, and maintaining accurate records in the EHR system, while providing professional customer service and ensuring compliance with HIPAA regulations.
Child CareEducationHealth CareMental Health
Responsibilities
Regularly communicates and collaborates with all agency programs who have identified potential consumers in need of mental health services
Process all referrals for children services
Responsible for running EVS to check eligibility and then registering the client in Credible as well as updating the contacts section
Assist with scheduling the intake appointment
Contacts family via telephone as well as mail correspondents concerning the evaluation appointment
Coordinate with program directors and inform them of any scheduled evaluation for consumers with in their program
Coordinate with the transportation department to ensure clients are set for transportation to and from the evaluation
Ensure consumers are enrolled properly (with updated and current information) in the Credible system
Schedule the evaluations for no shows as well as contact the family
All other duties as required
Complete all recommendations CBR/CBE (except outside agencies)
Complete CBH Packets
Complete weekly late note reports
Complete monthly credible reports
Scan treatment plan signature pages
Resolve all Insurance issues(contact parents)
Qualification
Required
Greet clients
Manage phone calls
Schedule appointments
Maintain accurate records in the EHR system
Verify insurance
Collect payments
Support billing needs
Ensure all required paperwork is completed and organized
Facilitate communication with families and referral sources as permitted
Assist clinicians with documentation needs
Help maintain smooth daily clinic operations by tracking attendance and updating consents
Provide professional, trauma-informed customer service
Protect client confidentiality and adhere to all HIPAA regulations
Regularly communicate and collaborate with all agency programs who have identified potential consumers in need of mental health services
Process all referrals for children services
Run EVS to check eligibility and register the client in Credible
Update the contacts section in Credible
Assist with scheduling the intake appointment
Contact family via telephone and mail concerning the evaluation appointment
Coordinate with program directors regarding scheduled evaluations for consumers
Coordinate with the transportation department for client transportation to and from evaluations
Ensure consumers are enrolled properly in the Credible system
Schedule evaluations for no shows and contact the family
Complete all recommendations CBR/CBE (except outside agencies)
Complete CBH Packets
Complete weekly late note reports
Complete monthly credible reports
Scan treatment plan signature pages
Resolve all insurance issues by contacting parents
Company
Community Council Health Systems
Community Council Health Systems focuses on mental health and educational services for children, adolescent, and adults.
Founded in 1968
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase