Brightway Insurance ยท 1 day ago
Client Concierge
Ponte Vedra Beach, FL
Full-time
Onsite
New Grad, Entry LevelBrightway Insurance is one of the largest privately owned property and casualty insurance distribution companies in the United States. The Client Concierge role involves delivering superior customer service by assisting clients with inquiries, resolving policy-related issues, and guiding customers through their insurance needs.
Insurance
Responsibilities
Delivering superior customer service by assisting clients with their inquiries
Resolving policy-related issues
Guiding customers through their insurance needs
Answering customer calls and emails
Maintaining accurate records
Supporting insurance agents
Ensuring prompt resolution of client concerns
Building solid relationships with clients
Ensuring an exceptional customer experience
Qualification
Required
Proficiency in customer service, client relationship management, and conflict resolution
Strong communication, active listening, and interpersonal skills
Attention to detail, accuracy in data entry, and proficiency in record-keeping
Ability to work efficiently in a fast-paced environment and solve problems effectively
Proficiency with computer systems, email correspondence, and relevant customer service software
High school diploma or equivalent required
Preferred
Experience with insurance policies, coverages, and industry-related processes is a plus
an associate's or bachelor's degree in a relevant field is advantageous
Company
Brightway Insurance
Brightway Insurance has re-invented the way people shop for insurance.
Founded in 2003
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-12-17Acquired
Leadership Team
Nick Clements
Chief Executive Officer
Shane Blazek
Chief Technology Officer
Recent News
Seattle TechFlash
2025-09-12
Seattle TechFlash
2025-09-01
Company data provided by crunchbase