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Navigate360 · 7 hours ago

Technical Support Representative I

Richfield, OH

Full-time

Onsite

New Grad, Entry Level

Navigate360 is a company focused on providing technical support for software and hardware solutions. The Technical Support Representative I will assist customers with technical issues, provide support for database migrations, and help maintain customer satisfaction through effective communication and problem-solving.

EducationPublic SafetySoftware

H1B Sponsor Likely

Responsibilities

Provide daily support to users of various systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation

Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction

Provide support on hardware and software solutions to meet client requirements, routinely observe operational performance, and assist/conduct data migrations when necessary

Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel

Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible

Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software

Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades

Create and implement new processes to improve efficiency and customer satisfaction while reducing costs

Qualification

Technical supportSoftware solutionsHardware solutionsDatabase migrationsCustomer satisfactionTraining developmentCommunication skillsProblem-solving

Required

Assist customers with technical software and hardware related issues

Database migrations

Web-based portal configuration

Maintain customer satisfaction

Provide primary support to customers across multiple software solutions and select hardware

Provide continual feedback to the Support and Operations Organization

Provide daily support to users of various systems including answering questions, analyzing problems, and quickly forming solutions

Communicate clearly and effectively with end users, colleagues, and management

Provide support on hardware and software solutions to meet client requirements

Routinely observe operational performance

Assist/conduct data migrations when necessary

Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions

Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information

Attend conferences or seminars when possible

Develop training manuals and troubleshooting procedures

Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades

Create and implement new processes to improve efficiency and customer satisfaction while reducing costs

Company

Navigate360

Navigate360 provides a full spectrum of software solutions within safety, prevention, and recovery for learning environments.

Founded in 2019

Richfield, Ohio, USA

201-500 employees

https://navigate360.com/

H1B Sponsorship

Navigate360 has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (4)

2022 (5)

2021 (1)