abra · 9 hours ago
Help Desk Support Representative
Center District, Center, IL
Full-time
Onsite
New Grad, Entry Levelabra Professional Services is looking for a Help Desk Support Representative to join our Information Systems Department. The role involves providing day-to-day technical support to company employees in a dynamic and technologically advanced environment.
Information TechnologyProduct DesignSoftware
Responsibilities
Provide Tier 1 technical support to employees, both onsite and via remote access
Troubleshoot hardware and software issues on end-user workstations and peripheral equipment
Use remote support tools to diagnose and resolve technical problems
Manage users and permissions in organizational systems using Active Directory (AD)
Support and maintain VDI environments (virtual desktops)
Work with information security systems and follow organizational security policies
Document incidents, resolutions, and procedures in a ticketing system
Collaborate closely with IT, System, and Information Security teams
Qualification
Required
Background experience from an organizational support center or as a PC technician within an organization (not a lab environment)
Troubleshooting via remote takeover, including knowledge of remote connection tools/software
Managing permissions in monitoring/control systems through Active Directory (AD)
Managing local permissions for systems that are not connected to AD
Experience working with VDI computers and information security systems
Availability to work on Fridays at least twice a month (08:30–14:30), compensated with another day off during the same week
Company
abra
Devalore (now abra R&D Solutions) is an Israeli based boutique software development company, that is driven by quality and efficiency.
Founded in 2010
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase