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AXA XL · 22 hours ago

Senior Claims Specialist, Cyber

Chicago, IL

Full-time

Onsite

Senior Level

$117K/yr - $184K/yr

AXA XL is known for solving complex risks and is seeking a Senior Claims Specialist - Cyber to join their dedicated professional claims counsel team. This role involves managing complex Cyber and Technology claims, developing client relationships, and ensuring optimal outcomes through strategic case management.

ConsultingCustomer ServiceFinanceInsurance

Comp. & Benefits

Responsibilities

Managing assigned complex Cyber and Technology claims across multiple jurisdictions, setting the case strategy for these claims in partnership with the Cyber Practice Leader and Claims Management, and taking all available steps to achieve the optimal outcome

Independently manage caseload in all aspects within approved authority level. Responsibilities include, but not limited: initial claim evaluation, coverage analysis pursuant to AXA XL policies, underlying policies and any applicable other insurance, preparation of written coverage determination, initial and ongoing evaluation of liability, damages and appropriate reserves

Litigation management of Cyber and Technology Errors and Omissions (E&O) liability claims including: retention of counsel, strategy planning and analysis that may include alternate dispute resolution, direct negotiations and/or trial management

Developing and maintaining corporate client relationships, working closely with client in-house counsel establishing effective risk management strategy both on an individual case basis as well as on overall strategic planning towards mitigation of future claims

Maintaining expertise with the products, services, priorities and target markets to more effectively enable clients to uncover hidden cyber risks

Working with underwriters with respect to the creation and development of insurance contracts, products, and services

Producing internal reporting and ensuring that reserves are set according to best practice guidelines

Coordinating and managing communication with internal colleagues and key external stakeholders (e.g., clients, brokers, reinsurers, vendors, etc.) ensuring we are providing the highest level of customer service

Responsive claims management in direct coordination with a diverse team of specialists: computer forensics, data breach notification and call center services, credit and ID monitoring, public relations and expert legal counsel

Identifying, monitoring, presenting and reporting on emerging liability and coverage trends

Handling calls on the AXA XL Data Breach Hotline

Qualification

Cyber InsuranceClaims ManagementLegal ExpertiseTechnology Sector ExperienceErrors & Omissions ClaimsProfessional DesignationsOrganizational SkillsTime ManagementCollaboration SkillsCommunication SkillsCritical ThinkingProblem Solving

Required

A Bachelors Degree and a Juris Doctor (J.D.) are required

Advanced legal experience in the Insurance Industry or experience working directly with those within the Insurance Industry is required for this role

A robust background in the following areas of insurance and claims coverage law are highly coveted: Cyber & Technology, Privacy and Data Breaches, Libel & Slander, Trademark, Defamation, Media with prior handling of matters involving Errors & Omissions Professional Liability Claims

Exceptional organizational and time management skills with the ability to perform accurate mathematical calculations

Effective collaborative skills in a fast paced team-centric environment with the ability to present information in a clear, insightful and concise manner

Effective interpersonal, presentation, written and verbal communication skills

The ability to demonstrate critical thinking, decision making and problem solving skills

The ability to travel a minimum of 10-15% of the time is anticipated

Preferred

Technology / Cyber sector, and / or insurance coverage experience is highly preferred

Continuing education or professional designations in insurance underwriting and information privacy including Registered Professional Liability Underwriter (RPLU), Certified Information Privacy Professional and Chartered Property Casualty Underwriter (CPCU) are preferred but not required