Knowles Precision Devices · 2 months ago
IT Support Specialist (Entry Level)
Itasca, IL
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $60K/yrKnowles Precision Devices is a leading manufacturer of specialty electronic components. They are seeking a motivated IT Support Specialist to contribute to endpoint engineering, provide Tier 1 helpdesk support, assist in cybersecurity monitoring, and support basic networking tasks in a collaborative IT environment.
ElectronicsIndustrial EngineeringManufacturing
Responsibilities
Create, maintain, and deploy standard operating system images for desktops and laptops
Assist with patch management, software packaging, and endpoint configuration
Monitor endpoint health and encryption compliance (e.g., BitLocker)
Support device lifecycle management including provisioning, upgrades, and decommissioning
Provide Tier 1 technical support for hardware, software, and network-related issues
Troubleshoot and resolve incidents involving Microsoft 365, Outlook, Teams, VPN, and printing services
Manage Active Directory accounts, including password resets and group memberships
Respond to user requests via ticketing system, phone, and email
Assist with onboarding and offboarding processes, including account setup and equipment provisioning
Monitor alerts from cybersecurity platforms (e.g., antivirus, endpoint protection, SIEM)
Assist in investigating suspicious activities such as failed login attempts, phishing emails, and malware detections
Escalate potential threats to senior IT staff
Support basic compliance and security hygiene initiatives
Assist with troubleshooting network connectivity issues
Perform basic switch port checks and cable management
Document network configurations and changes
Maintain accurate records of support activities, system configurations, and procedures
Collaborate with IT team members on projects and departmental initiatives
Qualification
Required
Associate or bachelor's degree in information technology, computer science, or a related field
Strong interest in endpoint management, cybersecurity, and IT support
Basic understanding of Windows OS, Microsoft 365, and networking fundamentals
Excellent communication, troubleshooting, and organizational skills
Ability to work independently and collaboratively within a team
Eagerness to learn and grow in a dynamic IT environment
Preferred
Familiarity with endpoint management tools (e.g., Microsoft Intune, SCCM)
Exposure to cybersecurity platforms and monitoring tools
Experience with ticketing systems (e.g., ServiceNow, Jira)
Basic scripting knowledge (e.g., PowerShell, Bash)
Benefits
Medical, dental and vision
Health Savings Account (HSA) / Flexible Spending Accounts (FSA)
401K plan with a company match - 100% match on the first 5% you contribute
Short- and Long-term disability coverage
Life Insurance and AD&D - 100% paid by employer
Employee Assistance Program (EAP)
Company
Knowles Precision Devices
Knowns Precision Devices is a manufacturer of microelectronic components.
Founded in 1985
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase