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AT&T · 1 day ago

NOC Specialist (Government)

Mount Sidney, VA

Full-time

Onsite

Mid Level

$63K/yr - $90K/yr

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. The NOC Specialist will support the Federal Government by monitoring and managing FEMA's voice, data, and satellite networks, providing Tier 2 assistance, and ensuring WAN services are operational.

CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Monitors, troubleshoots, configures and manages the Department of Homeland Security (FEMA) voice, data and satellite networks

Coordinates with FEMA personnel to provide Tier 2 "expert" assistance in all aspects of operating and managing the FEMA Transport Network (FTN)

Requires experience with voice and data systems (e.g., Cisco Voice Over IP, Avaya Aura Audio Conference Bridge, Cisco Call Manager, Cisco CUCM Unity, Avaya PBX, multiplexers, Cisco switches and routers, TCP/IP and Windows) to include planning, evaluation and configuration of routers, bridges and other devices

Operation and management of systems associated with satellite tracking, providing digital data service to mobile satellite trucks and portable flyaway dishes

Work with DHS-NOC and AT&T-NOC to ensure that WAN services at FEMA fixed and disaster sites are operational and assists FEMA engineering to resolve WAN interface issues through the DHS and AT&T NOC’s

Support new hardware/ software acquisition and installation of aforementioned products

Work is performed at the Mount Weather Emergency Operations Center (MWEOC) Network Operations Center, backup location may be Winchester Virginia and may include a requirement to telework from personal residence on occasion

Overtime, shift work and weekend tours will be required

Occasional travel may be required, or other duties as assigned

Employee must be willing and able to obtain a government issued Top Secret Security clearance. Holding a current TS is a plus

Qualification

Cisco Voice Over IPCisco Call ManagerTCP/IPAvaya PBXCisco switchesRoutersSatellite tracking systemsTier 2 supportNetwork managementTechnical troubleshootingSoft skills

Required

Minimum of 5 days per week office presence at customer's site

Experience with voice and data systems (e.g., Cisco Voice Over IP, Avaya Aura Audio Conference Bridge, Cisco Call Manager, Cisco CUCM Unity, Avaya PBX, multiplexers, Cisco switches and routers, TCP/IP and Windows)

Planning, evaluation and configuration of routers, bridges and other devices

Operation and management of systems associated with satellite tracking

Providing digital data service to mobile satellite trucks and portable flyaway dishes

Coordination with FEMA personnel to provide Tier 2 'expert' assistance

Support new hardware/software acquisition and installation

Willing and able to obtain a government issued Top Secret Security clearance

Must be able to initially obtain Public Trust and follow-on TS