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Viken Detection · 3 days ago

Field Service Technician

Burlington, Massachusetts

Full-time

Hybrid

Mid Level

Viken Detection is seeking a detail-oriented and experienced Field Service Technician to join our team. In this role, you will be a crucial part of our global customer support effort, responsible for the worldwide training of service partners, as well as the diagnosis, repair, and calibration of our advanced security products.

ComputerEnterprise SoftwareInformation TechnologySecurity

Responsibilities

Perform preventative and corrective maintenance, as well as troubleshooting, on Viken equipment both on-site and remotely

Develop training materials and provide hands-on instruction to our global representatives on the repair and maintenance of our x-ray systems

Offer timely and effective support to service representatives via phone, email, chat, or in-person

Diagnose instrument faults, perform repairs to factory specifications, and update internal databases with service details. This includes disassembling and reassembling delicate components

Manage the internal service parts program to ensure our representatives have the necessary components for repairs

Identify and document the root cause of issues and contribute to the continuous improvement of our service processes

When not deployed in the field, assist the operations team in our Burlington facility with building new devices and components

Qualification

Mechanical troubleshootingElectrical troubleshootingCustomer serviceTraining developmentRemote supportQuality commitmentContinuous improvementIndependent work