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USAA · 2 days ago

AVP (Executive), Member Insights

Tampa Campus

Full-time

Onsite

Senior Level, Lead/Staff

$170K/yr - $306K/yr

10+ years exp

USAA is dedicated to empowering its members to achieve financial security. The AVP (Executive), Member Insights will partner with stakeholders to define and deliver key member insights research, enhance strategic partnerships, and lead the development of insights capabilities to help USAA serve and retain members effectively.

BankingFinancial ServicesInsuranceVenture Capital

H1B Sponsor Likely

Responsibilities

Serves as thought leader and unbiased member advocate to provide the customer viewpoint, supported with insight driven evidence to influence business planning

Applies an 'outside in' perspective, defines areas of opportunity and guides the process of developing insight strategies, defines objectives, challenges basic assumptions, and makes strategic and operational recommendations

Creates and maintains strategic partnerships across the enterprise

Influences the adoption of member engagement strategies via effective use of member insights and analytics

Collaborates with internal / external stakeholders to ensure that enhanced insight is fully utilized and embedded into operational activities

Ensures linkages and alignment across all ESM functions, key stakeholders, and strategic partners

Builds and leads high performing teams that deliver exceptional results through coaching, mentoring and matrix management

Selects, develops and supports team in the attainment of business objectives and strategic initiatives

Manages employee performance and facilitates professional development of staff

Identifies training opportunities for staff and support their development efforts

Demonstrates expertise and motivates the team to embrace new, best in class insights tools and approaches that better equip USAA to move fast in a rapidly digitizing business environment

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Qualification

Member insight strategyPeople leadershipMarketing researchBusiness operations acumenCollaboration with stakeholdersCoachingQualitative researchFinancial services experienceUS military experienceMentoringTeam management

Required

Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

10 or more years of setting marketing/ member insight strategy and leading strategy development within business to consumers industries required

6 or more years of people leadership experience in building, managing and/or developing high-performing teams required

In-depth knowledge of the trends and dynamics driving change in business to consumer businesses

Functional knowledge of marketing research, tools and techniques. Can represent and recommend the team's capabilities with key internal stakeholders

Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals required

Executive-level business acumen in the areas of business operations, industry practices and emerging trends required

Preferred

Financial Services Experience

Demonstrated and Researched with a modern approach

Experience acquiring qualitative research to obtain information needed

Experience conducting research within a Financial Organization

US military experience through military service or a military spouse/domestic partner

Benefits

Comprehensive medical, dental and vision plans

401(k)

Pension

Life insurance

Parental benefits

Adoption assistance

Paid time off program with paid holidays plus 16 paid volunteer hours

Various wellness programs

Career path planning and continuing education

Company

USAA

Glassdoor3.3

USAA is a financial services company.

Founded in 1922

San Antonio, Texas, USA

10001+ employees

https://www.usaa.com

H1B Sponsorship

USAA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (269)

2024 (151)

2023 (77)

2022 (150)

2021 (10)