Yale University · 17 hours ago
Associate Director, IT - Unified Communications
New Haven, CT
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
$112K/yr - $169K/yr
8+ years expYale University is committed to contributing to a better tomorrow and is seeking an Associate Director for the Unified Communications team. This role is responsible for the design, deployment, installation, and operational management of telecommunications and associated infrastructure across the campus.
AssociationBusiness DevelopmentEducationMedicalSocial Entrepreneurship
Responsibilities
Accountability for operations and management of telecommunications systems and devices throughout the campus including on-premises and cloud-based Unified Communications and Contact Center platforms
Service ownership for operations and management of telephony environment including 15,000+ active lines, campus dial-plan and associated Direct Inward Dialing inventory
Manages the planning and transition of telecommunications systems to accommodate migrations from on-premises data centers to cloud platforms including consideration of telecommunications carriers, PBX and network equipment manufacturers, contact center solutions and emergency communications systems
Evaluates, develops, distributes and maintains Unified Communication standards as well as the strategic roadmap for associated systems representing the entire Unified Communications environment
Collaborates with partner teams including with customers, Network, Desktop Support, Service Desk, Change Management, Microsoft 365, Identity Management and Security teams
Manages the installation and operation of the University’s 500+ emergency stations ‘blue phones’ throughout the campus
Develops and distributes communications relevant to the service, for routine and emergency work
Monitors and distributes work from tickets originating from the University’s ServiceNow platform – including dispatching the infrastructure technician staff in accordance with the University’s service level agreements
Develops and reports on metrics measuring usage, reliability, client satisfaction and problem resolution
Maintains inventory in accordance with ITS warehouse management process
Manages personnel including management and bargaining unit employees in accordance with University guidelines
Oversees and manages in the strategic planning process; disseminates strategic goals to the team and ensures goals are implemented; develops and establishes best practices
Manages, hires, develops existing as well as new staff; assists in the workforce staffing plans
Responsible for making moderate to significant improvements of processes, systems, and functional output of the department or work/objectives of a team/s
Participate in the development of communication plans for administrative, operational, or technical changes; determine timeline for the dissemination of communications and the support and resource requirements associated with each change
Analyzes and resolves problems through drawing from prior experiences
Interprets policies (e.g., fiscal management, HR, contracts, resource management in defined areas)
Supervises staff to assure accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental goals and objectives
Qualification
Required
Bachelor's Degree and eight years of experience or equivalent education and experience
Proven ability to manage and develop staff
Well-developed time management, organizational, oral, and written communication, and presentation skills
Proven ability to recognize problems and create effective plans
Proven ability to manage multiple/complex projects, meeting deadlines and budget
Experience in managing large enterprise telephony networks, from manufacturers including Avaya or Cisco
Experience with ITIL concepts and processes, implementing both VoIP and TDM based Telephony solutions
Experience managing technology for contact centers – including ACD, IVR and call recording for on-premises and remote users
Experience creating and testing Disaster Recovery Plans
Company
Yale University
Yale University is a research and education institution that prioritizes its students.
10001+ employees
H1B Sponsorship
Yale University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (355)
2024 (449)
2023 (214)
2022 (208)
2021 (190)
2020 (155)
Funding
Current Stage
Late StageTotal Funding
$42.86MKey Investors
Bezos Earth FundAlfred P. Sloan FoundationHyundai Hope On Wheels
2025-10-23Grant
2025-05-21Grant· $0.05M
2023-01-01Grant· $1.27M
Leadership Team
Geoffrey Chatas
Senior Vice President for Operations
Jack Callahan
Senior Vice President for Operations
Recent News
2025-12-10
Company data provided by crunchbase