Jewish Voice Ministries International ยท 4 hours ago
Tech Support Specialist
Phoenix, AZ
Full-time
Onsite
New Grad, Entry LevelJewish Voice Ministries International is dedicated to proclaiming the Gospel and engaging the Church concerning Israel. The Tech Support Specialist role involves providing high-quality IT support to organizational staff, managing technical issues, and ensuring effective communication regarding technology-related matters.
Non ProfitReligionSocial
Responsibilities
Provide the highest level of customer service as the front-line interface with organization staff for all matters related to technology
Identify, manage, escalate, and resolve technical issues as reported by end users through a ticket system, including closure and follow through to ensure that the issue(s) are fully resolved
Thoroughly communicate to end users and others in the IT department regarding status and expected resolution times with the goal of ensuring that staff is "back in business" as soon as possible
Manage adds/moves/changes for computers and printers as needed for new users, departed users, or workstation moves, including shipping of equipment to remote users outside of the metro-Phoenix area
Participate in the management of the e-mail environment, shared resources, and user accounts and security access (Active Directory)
Manage new computer builds and "re-builds" to JVMI specifications
Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks
Monitor and maintain a ticket queue and work toward exceeding baseline metrics regarding open tickets and turnaround time
Assist Systems/Network Engineer in troubleshooting LAN or other networks as needed
Ensure security software is running and updated on all endpoint computers and resolve issues related to computer viruses and malware
Track and manage inventory of computer hardware and accessories including proper disposal of retired or disabled equipment using in-house Asset Tracking System (ATS)
Recommend and implement process improvement (e.g. streamline, add automation, eliminate redundancies, reduce cost, number hand-offs between roles, etc.) and incorporate into SOP revisions
Qualification
Required
Provide the highest level of customer service as the front-line interface with organization staff for all matters related to technology
Identify, manage, escalate, and resolve technical issues as reported by end users through a ticket system, including closure and follow through to ensure that the issue(s) are fully resolved
Thoroughly communicate to end users and others in the IT department regarding status and expected resolution times with the goal of ensuring that staff is 'back in business' as soon as possible
Manage adds/moves/changes for computers and printers as needed for new users, departed users, or workstation moves, including shipping of equipment to remote users outside of the metro-Phoenix area
Participate in the management of the e-mail environment, shared resources, and user accounts and security access (Active Directory)
Manage new computer builds and 're-builds' to JVMI specifications
Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks
Monitor and maintain a ticket queue and work toward exceeding baseline metrics regarding open tickets and turnaround time
Assist Systems/Network Engineer in troubleshooting LAN or other networks as needed
Ensure security software is running and updated on all endpoint computers and resolve issues related to computer viruses and malware
Track and manage inventory of computer hardware and accessories including proper disposal of retired or disabled equipment using in-house Asset Tracking System (ATS)
Recommend and implement process improvement (e.g. streamline, add automation, eliminate redundancies, reduce cost, number hand-offs between roles, etc.) and incorporate into SOP revisions
Company
Jewish Voice Ministries International
Jewish Voice Ministries International engages the church concerning Israel and the Jewish people and grows the messianic Jewish community.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jonathan Bernis
CEO
Maria Baer
Executive Assistant to the CEO
Company data provided by crunchbase