B2B Realty ยท 2 months ago
Customer Success Representative
United States
Full-time
Remote
New Grad, Entry Level
$800/mo - $900/moB2B Realty is a property management company seeking highly organized and detail-oriented Customer Success Representatives. The role involves managing maintenance requests, ensuring timely repairs, maintaining property records, and providing exceptional customer service to tenants and owners.
ConstructionProperty ManagementReal EstateReal Estate Brokerage
Responsibilities
Creating, coordinating and overseeing all maintenance requests for assigned properties
Ensuring timely completion of maintenance requests and urgent work orders while highlighting and tackling preventative maintenance measures
Following up regularly with vendors to ensure timely repairs and ensuring work is completed within the company standards and budget
Providing timelines, estimates and executing and overseeing rehabs or remodeling projects
Maintaining records of income, expenses, signed leases, complaints, maintenance, etc. Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs to speed up the leasing process
Terminating leases and initiating eviction proceedings while maintaining court attendance in relevant cases
Collecting rent, dealing with late payments, city violations, delinquencies, paying bills and handling operating expenses
Attending to owners meetings, queries and providing updates on all matters regarding assigned properties
Building professional relationships with owners to increase owner satisfaction and establishing brand loyalty
Provide exceptional customer service and updates to tenants, team members and management relating to all aspects of the property
Qualification
Required
Basic understanding and knowledge of construction rules and regulations
Excellent verbal and written communication skills
Excellent interpersonal and conflict resolution skills
Negotiating and Listening skills
Exceptional ability to plan, organize, prioritize, and manage timelines appropriately
Outstanding time management and problem solving skills
Strong familiarity and working knowledge of affordable housing laws and anti-discrimination legislation
Understanding property management and its financial aspect
Competence with MS Office Suite and Property Management software and tools especially AppFolio and LeadSimple
Strong decision making skills and sound judgment
Team player and ability to take on new initiatives
Benefits
Lucrative performance based Incentives and Bonuses
PTO as per company policy
Parental Leave
Comprehensive training will be provided to ensure you are fully equipped for your role.
Ongoing learning and support to help you succeed in your position.
Multiple opportunities for career growth and internal advancement.
Access to mentorship, upskilling resources, and cross-functional learning.
Company
B2B Realty
B2B Realty offers real estate and property management services, focusing on optimizing investment returns and creating passive income.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase